Customer Service Sales Specialist

7 mesi fa

Roma, Italia Philips A tempo pieno

**Job Title**: Customer Service Sales Specialist - District Center

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**
- Being part of the District Italy Center Sales Team, within Health Systems Zone IIG organization
- Becoming the District expert for the Customer Service Business & Professional services
- Collaborating closely with our district multi-modality Key Account Managers to promote the best service contract to extract most value for the customer & Philips

**You are responsible for**
- Developing deep knowledge of the CS Portfolio becoming a district expert for the Customer Service Business & Professional services
- Driving renewal and upselling of existing service contract agreements, lifecycle management, also visiting Customers
- Monitoring tenure of existing service contracts
- Monitoring and developing Customer Service and account farming
- Promoting the best service contract to extract most value for the customer & Philips
- Supporting and driving quoting process in the district geography
- Cascading launches and CS campaign in the district with full cooperation with the Service Business Manager and CS Marketing team
- Supporting and training the Sales team in the District with CS detailed portfolio expertise
- Pro-actively drives and supports Installed Base cleaning with periodical review
- Contributing to SFDC CS adherence and District CS Forecast

**You are a part of**

The District Italy Center Sales Team, reporting to the District Leader

**To succeed in this role, you’ll need a customer-first attitude and the following**
- Proximity to the District Center Italy area is required
- Proven skills in front customer relationship, customer service or related fields, sales
- A degree/qualification in engineering, clinical science, business, economics or equivalent
- Acts as a role-model for our Philips behaviors: Customers first; Patient Safety, Quality and integrity always; Team up to win; Take ownership to deliver fast; Eager to improve and inspire.
- Works as part of a team towards a common goal, encourage diversity
- Problem Solving skills. Supports continuous improvement via using LEAN methodology.
- Results oriented: take personal accountability to deliver results
- Skills in collaborating with and working with multiple stakeholders
- Quality and Customer First
- Excellent verbal and written communication skills
- Fluent in local language

**In return, we offer you**

a challenging, innovative environment with great opportunities for you to explore. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive benefits, a flexible work schedule and access to local well-being focused activities.

**Why should you join Philips?**
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

LI-EU

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