Sales Associate

Presentazione dell'azienda

Today, Jimmy Choo encompasses a complete luxury lifestyle brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.

Descrizione del posto (Mansioni)

Jimmy Choo is currently recruiting a sales associate FT for a maternity cover position in its Store located at The Mall, Leccio.

Main responsibilities include:
Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony

Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour
Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
Playing an active role in replenishing stock according to company procedures and policies
Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
Participating and supporting the team in stock takes as and when required
Attending and participating in all store meetings and training events as required ensuring good communication is maintained
Participating in, and representing JimmyChoo Importante Azienda promotional events and activities
Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all times
Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance
Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company
Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures
Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested

Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutique

Profilo

Competencies and Experience Required:
Demonstrable success gained as a sales consultant within a luxury brand
Excellent communication skills both written and verbal
Fluent English
Additional European languages would be beneficial
Demonstrable sales skills
Knowledge and understanding of the luxury market, customer service and fashion

Successfully able to handle multiple demands and competing priorities
Seeks opportunities to be proactive and pre-empt client needs
Demonstrates respect and politeness and regularly exceeds customer expectations
Shows innovation and initiative in setting customer care standards

Personal Attributes:
Enthusiastic, self-confident and self-motivated
Understand and represent the luxury lifestyle image of Jimmy Choo
Professionalism is maintained under all circumstances
Prepared to go the extra mile to achieve targets