In Store Customer Experience Specialist

1 mese fa

Firenze, Italia Hermès Italie SpA A tempo pieno

**19.04.2024**

In Store Customer Experience Specialist - Boutique Firenze

Contract type: Regular position

Country/Region: Italy

City: Firenze, Florence

Job: Retail

Experience: Minimum 6 years

Company: Hermès Italie SpA

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Job description

**GENERAL ROLE**

The Hermès In Store Customer Experience Specialist will join the team developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers.

**MAIN RESPONSABILITIES**

The In Store Customer Experience Specialist is responsible for:

- Embody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same attitude and passion;
- Monitor appointments, waiting times, etc through observation and ad hoc analysis to proactively suggest ideas to the manager for the continuous improvement of the customer experience;
- Oversee and update the store calendar of events and appointments;
- Handle aftersales requests and delivery services;
- Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc;
- Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage (water, coffee, champagne, etc).

**PROFILE**
- Bachelor’s degree preferably with a hospitality or fashion management focus;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality;
- Proficient with Excel / IT tools;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
- Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

About the Hermès Group
- A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

About the entity
- Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.- Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.- The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.- Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

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