Cluster Business Officer

2 settimane fa


Milano, Italia British Council A tempo pieno

Cluster Business Officer

**Date**:12-May-2023

**Location**: Milan, European Union, IT

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Cluster Business Officer - PB6 (G)**
***

**Based in Milan (Italy) - Please note that for this position, no relocation is provided**

**Permanent contract**

**Full time 35 hours per week**

Entering gross monthly salary from € 2,530.00 to 3,507.00 depending on previous experience in similar roles. 14 salaries per year.

**Purpose of the role**

The role exists to deliver against the cluster P&L, the role defines and delivers against a plan to achieve business targets. It works closely with external stakeholders to ensure the smooth running and development of offsite business and with operations and country lead to ensure costs are controlled and opportunities are explored; The role monitors and evaluates performance on a monthly/quarterly/annual basis, identifying strategies to address underperformance.

**Main Accountabilities**

**Commercial and/or financial management**
- Provide input into the design and control of commercial-related activities such as commercial planning, projecting levels of demand, identify opportunities to maximize revenue from resources, aligning need to class hours, drawing together data and turning into actionable plan e.g. resourcing and Sales pipeline reporting to meet (daily/weekly/monthly) targets, schedules and deadlines.
- Liaises closely with local and cluster colleagues to clarify and agree local targets in terms of revenue/margin/volume/impact/time/cost.
- Delivers the geographical growth strategy including expansion and consolidation of centre & branch network, develops business cases for investment and monitors profitability of off-site locations in line with Global Market Development standards and approaches.

**Analysis and reporting**
- Uses management information, analysis and personal operating experience to identify and make recommendations on improvements to country and cluster-wide ways of working, processes, procedures and/or resources that will enhance efficiency, revenue growth and continuous improvement in the quality of service/product delivery.
- Partners with the relevant cluster and country functional leads to conduct country/cluster income forecasts and optimise the B2C sales pipeline.
- Works with Corporate solutions to maintain visibility on B2B/Sales forecast, pipeline and integrate contract delivery into cluster/country commercial forecasts.
- Leads the negotiation/structuring of local deals to achieve required operational goals, drawing appropriately on the input and expertise of other colleagues/external advisors as required.
- Works closely with Marketing for business development activities; identifying new markets, locations and value propositions for all product portfolios

**Market & customer intelligence**
- Contributes market, customer and business performance insights to inform marketing strategy and plans for the cluster, country or market segment/lifestage.
- Develops and maintains relationships with key geographically dispersed stakeholders to build a clear understanding of their needs/experiences, to inform medium-term innovation in the quality of service/programme/product delivery.

**Relationship and Stakeholder management**
- Formal account manager responsible for relationship with customers/institutions/sponsors, as required by regional/SBU business development and partnership plans.
- Manages a range of relationships with internal and external stakeholders (e.g government, sponsors, customers, partners) to achieve positive outcomes.
- Liaises with Teaching Operations Coordinator to train and support Young Learner Assistants in all operating locations.
- Responsible for relationship with Young Learner Assistants, carrying out mandatory training and maintaining quality delivery in offsite locations

**Risk and compliance**
- Uses standard corporate protocols, combined with previous experience and detailed knowledge of the local social/political/security context, to assess a range of risks in to business delivery. Ensures appropriate contingency plans are in place and implemented promptly to manage delivery safely and effectively in challenging or high-risk circumstances.
- May be responsible for legal representation, supporting tax and status changes, overseeing audits, provides formal representation of th



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