Global IT Workplace Manager

2 mesi fa

Milano, Italia Amplifon Group A tempo pieno

**Who we are**
**Amplifon **is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the world.In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it's only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.Aligned to this goal, we offer a hybryd working policy, allowing employees to work 9 days/month remotely.
**Role Overview**:As the Global IT Workplace Manager at Amplifon, you will play a pivotal role in shaping the organization's IT landscape and ensuring the seamless integration of technology solutions into our global workplace environment. The Global IT Workplace Manager will collaborate closely with the Service Management practice as part of the End User Services new team in the IT Operations department.You will be responsible for developing and implementing strategic initiatives that enhance the efficiency, productivity, and collaboration of our employees across different regions.
**Key Responsibilities**:

- Develop and maintain a comprehensive IT workplace strategy aligned with Amplifon's business objectives.
- Collaborate with stakeholders to identify and prioritize IT workplace requirements and enhancements, ensuring alignment with the company's mission.
- Oversee the budget for IT workplace initiatives, managing complex licensing structures (e.g. Microsoft EA), optimizing costs while maintaining high-quality services.
- Manage relationships with IT vendors, ensuring effective collaboration, adherence to service level agreements, and strategic alignment.
- Lead outsourcing projects related to IT workplace services, ensuring seamless integration and monitoring partner performance to uphold quality and efficiency standards.
- Foster communication and collaboration among global IT teams, promoting consistency and standardization of workplace services.

**Requirements**:

- Bachelor's degree in a STEM field with a focus on IT Security, or equivalent practical experience.
- Proven experience in IT workplace management, emphasizing global IT workplace strategies.
- Strong budget management skills, optimizing costs while maintaining high-quality services.
- Experience in IT vendor management (e.g. Microsoft, Dell, Cisco etc.)
- Nice to have familiarity in IT outsourcing projects and service desks services setup.
- Familiarity with O365 and workplace technology solutions.
- Excellent communication and collaboration skills.
- Proactive problem-solving and decision-making abilities.
- Strong leadership skills, inspiring and motivating teams.

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