Gucci Client Advisor Emea Client Services

2 mesi fa


Scandicci, Italia Groupe Kering A tempo pieno

Summary

Role Mission

Reporting to the Assistant Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach.

**Job Description**:
Key Responsibilities
- Manages all incoming client communication (pre and post sales) for our e-Commerce and Stores, through the different available channels
- Provides information on the brand’s history and recent updates, as well as on stores and products’ details and stock availabilities
- Assists clients in placing distant orders by phone
- Supports clients in case of complaints and returns (in cooperation with our Back Office team)
- Reaches team’s KPIs and targets in terms of performance quality and business results
- Efficiently interacts with internal and external stakeholders (Clients, Stores, Back Office, Merchandising, Aftersales, Warehouse and Couriers)
- Proactively contacts clients in order to develop his/her personal client book
- Completes training respecting the deadlines defined by Training Manager and Team Manager

Key Requirements
- Previous Client Service experience in Retail, Hospitality or e-Commerce
- Fluent in French and English. Knowledge of Italian is a plus
- Client-centric mindset, willing to provide excellent customer service
- Business-orientated, committed to achieve individual and team sales targets
- Digital oriented, able or willing to work with different IT tools
- Team player with good communication and interpersonal skills
- Empathetic and curious approach
- Able to manage stress with calm and proactivity

Job Type

Fixed Term (Fixed Term)

Start Date

2023-07-20

Schedule

Full time

Organization

G Commerce Europe S.p.A.



  • Scandicci, Italia Groupe Kering A tempo pieno

    Summary Role Mission Reporting to the Assistant Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach. **Job Description**: Key...


  • Scandicci, Italia Groupe Kering A tempo pieno

    Summary Role Mission Reporting to the Assistant Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach. **Job Description**: Key...


  • Scandicci, Italia Groupe Kering A tempo pieno

    Summary Role Mission Reporting to the Assistant Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach. **Job Description**: Key...


  • Scandicci, Italia Groupe Kering A tempo pieno

    Summary Role Mission Reporting to the Assistant Team Manager, the Client Advisor will provide outstanding client service to Gucci clients of both e-Commerce and Stores. He/She will promote the Brand and the collection, providing information, assistance and personalized client and sales experiences with an omnichannel approach. **Job Description**: Key...


  • Scandicci, Italia Kering A tempo pieno

    GUCCI EMEA Digital Analytics & Reporting Intern GUCCI EMEA Digital Analytics & Reporting Intern Are you ready to start your GUCCI Journey?Join the EMEA Digital Analytics Team in our Headquarters based in Florence!Stop just dreaming. Start dream-making with us!Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your...


  • Scandicci, Italia Groupe Kering A tempo pieno

    Summary If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. **Job Description**: Role Mission The role is designed for those who feel inspired by our company philosophy and aim to embody its...


  • Scandicci, Italia Kering A tempo pieno

    GUCCI EMEA Digital Analytics & Reporting InternGUCCI EMEA Digital Analytics & Reporting Intern Are you ready to start your GUCCI Journey?Join the EMEA Digital Analytics Team in our Headquarters based in Florence!Stop just dreaming. Start dream-making with us!Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your...


  • Scandicci, Italia Kering Sa A tempo pieno

    GUCCI EMEA Digital Analytics & Reporting Intern page is loaded GUCCI EMEA Digital Analytics & Reporting Intern Apply locations SCANDICCI time type Full time posted on Posted 2 Days Ago job requisition id R132967 Summary Are you ready to start your GUCCI Journey? Join the EMEA Digital Analytics Team in our Headquarters based in Florence! Stop just dreaming....


  • Scandicci, Italia Kering Sa A tempo pieno

    GUCCI EMEA Digital Analytics & Reporting Intern page is loaded GUCCI EMEA Digital Analytics & Reporting Intern Apply locations SCANDICCI time type Full time posted on Posted 2 Days Ago job requisition id R132967 Summary Are you ready to start your GUCCI Journey? Join the EMEA Digital Analytics Team in our Headquarters based in Florence! Stop just...


  • Scandicci, Italia Groupe Kering A tempo pieno

    Summary Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values. Gucci is part of the global luxury group Kering,...


  • Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Key Accountabilities Data entry in a specific ERP tool (SAP) Managing orders in opex and capex Verify costs to monitor the expenses budget assigned Manage external suppliers’ contracts / orders Cooperate with other internal department (e.g. Account Payable dept.) Support the team in administrative tasks Provide support in...


  • Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Within the Gucci Tech Department, we're looking for a talented and ambitious Tech Core Collection Business Solution Leader. Reporting to the Gucci Tech Core Collection Manager, he/she will be responsible for the day to day relationships with business, ensuring consistency in engagement across the business, acting as translators and...


  • Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Key Accountabilities Influences K_users and manages relationships effectively. Builds long term strategic relationships. Facilitates the delivery of IT services to the business. Define and document customer business functions and processes. Conduct functional analysis of business domains and related business processes or systems. Be...


  • Scandicci, Italia Groupe Kering A tempo pieno

    Summary Role Mission Within the EMEA Product Care Department and reporting to the EMEA Product Care Manager, the Product Care Front Office Associate is responsible for providing support to our EMEA stores and Product Care referents, in managing after sales cases following level agreements and regional guidelines. **Job Description**: Key...


  • Scandicci, Italia Gucci A tempo pieno

    Summary Role Mission The Gucci tech - ISC DF Business Solutions Leader Is responsible for the day to day relationships with business, ensuring consistency in engagement across the business. Act as translators and mediators between IT operations and the business. Gucci tech - ISC DF Business Solutions Leader will conduct business process analysis, needs...


  • Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Role Mission The GTech Supply Chain & Distribution Senior Manager serves as a linchpin to define and implement a tech vision following the Integrated Business Planning (IBP) framework.  He/she collaborates with all business and tech key stakeholders across departments to ensure alignment, integration, and effective execution of...


  • Scandicci, Italia Groupe Kering A tempo pieno

    Summary Stop just dreaming. Start dream-making with us! Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more! We’re looking for someone driven by passion and determination. Here, you’ll be given the unique chance to express your talent and be part of a...


  • Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Key Accountabilities Heading the Business Analysis office, the role will be responsible to produce regular and ad hoc PC performance reports, business analyses and proposal of new models to analyze and monitor product care processes and their respective performance and KPIs. The role will participate in the discussions with the regions...


  • Scandicci, Italia Guccio Gucci S.p.A. A tempo pieno

    Description Key Accountabilities Heading the Business Analysis office, the role will be responsible to produce regular and ad hoc PC performance reports, business analyses and proposal of new models to analyze and monitor product care processes and their respective performance and KPIs.The role will participate in the discussions with the regions and all...


  • Scandicci, Italia G Commerce Europe S.P.A. A tempo pieno

    Description Role MissionThe EMEA Digital Analytics Team is an integral part of the regional EMEA Digital Business Department that supports in the execution of the Digital performance strategy. The Digital Analytics & Reporting Intern will have the chance to be involved in activities connected to the e-Commerce and business areas, proactively supporting with...