Host/ess

4 mesi fa

Roma, Italia Hotel de la Ville, Rocco Forte Hotels A tempo pieno

**ROCCO FORTE HOTELS**
**HOTEL DE LA VILLE**
**Roma**

**HOST/ESS**

Main Purpose:
The Host/ess is responsible for greeting our Guests at the restaurant, seating them at an appropriate table, offering a warm and personalised welcome.

Reports to: Maitre and/or Restaurant Manager

Main duties:

- Greet and welcome our Guests when they arrive at the restaurant, creating a personalised interaction as first step of their tailor made culinary experience, according to our standards and procedures;
- Answer phone calls and manage the restaurant mail correspondence to book reservations;
- Support the Maître in assisting the Guests;
- Carry out final bill operations and cash management, when needed.

We offer:

- Fixed-term contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
- Staff celebrations.

Competencies required:

- Collaboration: Be able and willing to work as a team within the department and with other departments.
- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
- Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
- Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements:

- Professional experience in the same role;
- English knowledge at Intermediate level;
- Valid HACCP certification;
- Knowledge of F&B management software (e.g. Quadranet);
- Passion for service and ambition to grow professionally;
- Flexibility;
- Attention to detail.

Workplace: Hotel de la Ville, via Sistina 69, 00187 - Roma (RM).

Contratto di lavoro: Tempo pieno, Tempo determinato

Orario:

- Festivo
- Orario flessibile
- Straordinari
- Turni
- Weekend

Tipi di retribuzione supplementare:

- Maggiorazione lavoro festivo
- Quattordicesima
- Straordinario
- Tredicesima

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