International Host-hostess

Dual.Concept S.r.l., a training and employment company of AHK Italien (accredited by M.L.P.S. - ANPAL N. 145/2022), on behalf of a client company, is looking for an **International Host-Hostess - German** **speaking**.

Since 1948, Costa Cruises represents hospitality and Italian style. From the beginning, they operate with passion to make Guests find the most wonderful places all over the world, offering them the opportunity to explore new countries and to meet different cultures, with respect for their identities. As the only Cruise Company sailing the Italian flag, they are proud of being ambassador of Italian values in the world and of representing Italy along the destinations during all itineraries.

**Posizione**:
**What to expect**:
As International Host/ Hostess, you will be act as **reference point for German speakers** removing language barriers to make sure Guests enjoy their cruise.

**Main responsibilities**:

- takes care of the **daily cruise program** to ensure the **correct translation** of written material in the relevant language such as: menus, flyers, and organizes informative speeches (i.e., embarkation travel talks, end of cruise speech)
- acts as **point of reference for German speaking guests** doing **public relations** (i.e., public events, parties, embarkation, disembarkation), daily hospitality desks and escorting them whenever possible on tours to remove barriers, getting constant feedback on guest satisfaction and needs
- provides **translation services** for medical emergencies, illnesses, or medical disembarkation of the Guest, accompanying them, when necessary, to the onboard infirmary or shore side hospitals to offer a dedicated service
- **supports** the various revenue services through constant communication and promotion to maximize revenue and Guest satisfaction
- makes major **voice announcements** for Guests, including safety announcements during drills or real situations (live or pre-recorded format)
- **reports** or takes care of **Guest complaints** (use of SA&PI system is required) informing the relevant heads of department and supervisors in charge with the aim to offer a prompt solution
- takes an active part in a work environment that support a successful safety culture and is a dynamic contributor in following safety policy and procedures

**Requisiti**:
**Requirements**:
The Onboard Information department is looking for a passionate and dedicated individual to join their team

The requirements for this job are:

- **Secondary school **in **Tourism** or **Humanities**:

- At least **6 months experience in tourism** (i.e., reception, accompanying Guests)
- **English & German** at least at **C1 level**:

- Being at ease with **public speaking**:

- Being **enthusiastic**, a **good communicator** and **problem-solving oriented**:

- **Sales skills** are a plus

**Altre informazioni**:
**Why Costa**:
Wherever you are from, you are about to find a multicultural team of over +17000 passionate and collaborative people, from over 70 countries, all ready to cooperate with you.

We see your career as an exploration of your potential. Embark on your career journey where you explore your talents and skills and see each accomplishment as a beginning for your next experience.

As a member of the Costa Crociere Community, you will be empowered with specific training and developmental support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as are the many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, in addition to perks such as onboard discounts.

**Diversity, equity, and inclusion**:
Costa is like a world within a world. Shipboard and shoreside, each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs.

Join Costa’s Information team for a rewarding cruise industry career.

**Other Information**

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