Bartender

About Villa d’Este

Villa d’Este is an iconic five-star luxury hotel located in Cernobbio, on Lake Como. Amongst the finest expressions of mid-sixteenth-century architecture, it is surrounded by a private 10-hectar park with centennial plants and fascinating work of arts. A Hotel since 1873, it is today a symbol of timeless luxury and eternal elegance.

Villa d’Este offers 152 rooms and suites divided between the Cardinal’s Building and the Queen’s Pavilion and 4 private Villas that allow a private and exclusive experience. Our culinary journey includes 3 restaurants, the elegant Veranda with its refined cuisine, the Grill for more informal yet chic dining and Il Platano, the most intimate of Villa d’Este restaurants. For a drink or a light snack guests may choose between the elegant Bar Canova and the more relaxed Sundeck by the floating pool. The hotel also includes the Beauty Centre and the Sporting Club with a heated indoor pool, gym, sauna, Turkish bath, squash court, electronic golf, putting green, fitness trail and 8 tennis courts.Villa d’Este celebrates its 150th season this year, with special events and the exceptional opening until January 2023.

Position Summary

As a Bartender you will take part in delivering exceptional service and a memorable experience to all our Guests demonstrating passion, knowledge and care.

In this Role You Will
- Display the highest level of professionalism and create a sense of welcoming for all our guests
- Contribute to a flawless and timely service in the department section following the service standards and respecting department’s policies and procedures
- Actively participate in the preparation of drinks and beverages for guests
- Anticipate and address guest needs by showing an authentic interest in preferences to ensure a personalized approach
- Address and handle guests’ complaints with empathy and understanding and ensure a timely resolution
- Maintain an efficient coordination with all team members to ensure the highest level of service in your department section

Job Requirements
- Minimum 1 year relevant experience in luxury hotels or restaurant industry in a similar role
- Elegant presentation and a service excellence attitude
- Attention to detail and good communication skills
- Good spoken Italian and English
- Legal right to work in Italy

Our Benefits for You
- Canteen service by Villa d’Este culinary team
- Uniform and laundry service
- Accommodation in our employee quarters
- Employee rates in Villa d’Este Group Hotels, Gift Shop and F&B and Spa experiences
- Learning and development opportunities
- Employee engagement and recognition events and activities