Assistant General Manager

Anantara is a luxury hospitality brand for modern travellers, connecting them to genuine places, people and stories through personal experiences, and providing heartfelt hospitality in the world’s most exciting destinations.

Anantara Convento di Amalfi Grand Hotel is located in a unique position in the frame of the splendid city of Amalfi, was and still is one of the most significant monuments of the entire Amalfi Coast. The numerous outdoor spaces gracefully terraced on flowering foliage are breathtaking and offer one of the most expansive panoramas of the coast.

Assistant General Manager - Anantara Convento di Amalfi Grand Hotel 5*L:
Anantara Hotels, Resorts & Spas is delighted to welcome the Anantara Convento di Amalfi Grand Hotel 5*L to our worldwide collection of exclusive hotels and resorts.

For this wonderful and Luxury hotel we are looking for an Assistant General Manager:
WHY THIS JOB EXISTS

To serve the needs of the business, our guests, and our colleagues by effectively and successfully managing all day-to-day operations of the hotel.

At Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

KEY DUTIES AND RESPONSIBILITIES

Reporting to the General Manager, the key responsibilities of the Assistant General Manager for this position are:

- To implement the hotel strategy across all operational departments.
- To provide a single point of leadership for all operational activities in the hotel, and to effectively lead and manage the day-to-day operational activities of the hotel.
- To support and implement all corporate programmes and guidelines.
- Support the General Manager in managing and coordinating the hotel team, promoting their potential growth and their motivation.
- Develop the luxury products and services that the hotel offers.
- Monitor the principal Competitors in order to identify possible best practices.
- Ensure compliance with Anantara and LQA standards in day-to-day operational management
- Supervise so that excellence in the guest experience is guaranteed during the entire stay
- Support the General Manager in analysing the operations reports and management hotel accounts, studying the different parameters as well as their evolution.
- Support the General Manager in all economic and financial procedures primarily Forecast and Budget, Guarantee the observance of the different defined corporate policies
- Set as example for team members for commitment and ethic work

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues.

HOW YOU CAN SUCCEED IN THIS ROLE

Within Anantara, the top-performing people who do this job always demonstrate the following attitude:

- Working with Others:

- They always try to anticipate and exceed the needs of customers and colleagues
- They use their own initiative and good judgement to solve problems in a calm and

efficient way
- They enjoy working with others to achieve common goals. They volunteer as

required to ensure the success of the team
- They always act with personal professionalism and integrity
- Taking Responsibility:

- They always conduct business honestly and fairly. They keep sensitive information

confidential.
- They can prioritise their workload effectively and be organised and structured at work
- They manage their time and pay attention to detail. They know their jobs and are

able to work without close supervision.
- They display a positive attitude, even under pressure. They personally check their

work to ensure its accuracy.
- Delivering Results:

- They are committed to meeting and exceeding all performance standards
- They constantly look to develop their own professional skills and abilities
- They perform job tasks in line with established policies and procedures
- They always try to provide a top-quality experience to all our guests.

WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE

At Anantara we always behave in the following way
- We have pride in the work we do, how we present ourselves, and how we communicate with

our guests and our colleagues.
- We use our initiative and always find the best way to solve a problem for a guest or a colleague.
- We work as a team with colleagues across all departments to deliver the highest quality of

service on all occasions.
- We always think of new ways to surprise and delight our guests.
- We treat guests and colleagues with dignity and respect. Everyone is important.
- We hold ourselves to the highest standards of honesty and integrity.
- We are proud to represent our hotel and our country to guests from all over the world.