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Front Desk Agent

1 mese fa

Puglia, Italia Rocco Forte Hotels A tempo pieno

Opened in May 2019, Masseria Torre Maizza is located in the most glamorous destination on the Italian Adriatic coast. Surrounded by ancient olive groves, the renovated 16th century masseria is filled with thoughtful design accents and details to create a unique sense of place, from the stunning Olga Polizzi-designed rooms and suites to the romantic sunset rooftop bar and elegant restaurant overlooking the swimming pool. The resort also features a 9-hole executive golf course, a private beach club and an indulgent Spa.

**The Position**

**FRONT DESK AGENT**

**Main Purpose**:
The Front Desk Agent acts as Guests’ first point of contact and manages all aspects of their reservation. He/she should be proactive in exceeding Guests’ requirements and cooperating with colleagues.
**Reports to**: Front Office Manager.

**Main duties & responsibilities**:

- Carry out all Front Desk operations, according to the company policies, procedures and standards, exceeding Guests’ expectations;
- Responsible for providing to each Guest a warm and efficient hospitality;
- Build and maintain a personalised and professional relationship with Guests and colleagues;
- Support all the other departments’ teams in order to satisfy all Guests requests;
- Be proactive in self-development.

**We offer**:

- Seasonal contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
- Staff celebrations.

**Competencies required**:

- Collaboration: Be able and willing to work as a team within the department and with other departments.
- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
- Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
- Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- Technical Skills: Demonstrate technical competence and knowledge related to the role.

**Other requirements**:

- Previous experience in Front Office Department;
- Fluent in English and Italian written and spoken;
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
- Attention to detail in terms of content and accuracy;
- Possess excellent organizational skills and have an extremely high standard of order;
- Able to maintain the strictest confidentiality at all times.

**Workplace**: Masseria Torre Maizza, Contrada Coccaro s.n, 72015, Savelletri di Fasano (BR), Puglia.