Planner

PlannerPlanner will support the organization in organizing assistance calls, coordinating the field activities.
- Opening Assistance Calls:
System call recording (or taking charge if the call is already open)
Planning and management of the intervention (technical employees or third parties, with order issuance);
- Order management:
Taking charge of the management of the order at the time the delivery of the material to the customer or to the warehouse has been scheduled;
Management of the administrative documentation necessary for the completion of the intervention;
- Planning and management of the intervention (technical employees or third parties, with order issuance)
Possible management of the rental of the necessary lifting equipment and imputation of the purchase order;
- Maintenance management:
Annually (or for new customers), renewal of the documentation necessary for the management of maintenance activities deriving from the contracts;
Planning and management of the intervention (technical employees or third parties, with order issuance);
- Administrative management:
Reception and sorting of reports received from internal and external technicians;
Final accounting of the activities from the intervention closing report by internal and external technicians;
- Information passage for Service billing;
Documents archive;
- Verification of the correct issuance of invoices for the activities carried out during the month;
- Forecast of the week / month for the activities carried out

**Requirements**:
**Education**:relevant university degree in Engineering and/or Business Admin

**Languages**: English on business level, native in local language

**Computer skills**:MS office and CRM-skills

**Other**:Driving license

**Experience**: extended and comprehensive experience of success from international business b-2-b environment on similar roles

**Personal qualities**
- Natural people leader with value based leadership and good communication skills
- Team-builder and -player
- High performer with a proven track record of business success
- Result oriented and business acumen
- Entrepreneurial mind-set, stimulated and driven by change and development
- Strong business and technical aptitude
- Self-driven and not afraid to challenge or be challenged
- People focused decision maker
- Genuine “can do” attitude
- High pace

**Internal and External Contacts/Customers**:_)._
- Close and daily internal relations
- Comfortable working within a complex international matrix environment
- Role model in collaboration

**Application due**
- 2023-06-01
- **Function**
Customer Service & Contact Center Operations

**Experience level**
Associate

**Location**
Carugate, Milan, Italy