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Field Service Technician

1 mese fa

Roma, Italia Smiths Group A tempo pieno

Location: EMEA, Italy, Rome- Ref: DETECTIONEMEA01625- Division: Smiths Detection- Job Function: After Sales Service Repair**Job Description**:
Our team of talented Service Engineers in Italy is growing

If you have experience in troubleshooting, field repair, or providing technical support on Electrical and Mechanical systems and equipment, we’d love to speak with you.

As a Service Engineer at Smiths Detection, you will have good electronic repair troubleshooting methodology and will have solid communication skills, both oral and written. You will have the ability to read and follow electrical/mechanical schematics to assist in isolating faults to root cause component/assembly.

You will be working with Explosive Detection Systems (EDS), Conventional X-Ray Systems (CXS), or Explosive Trace Detection (ETD) equipment, specific training will be provided.

This role is Monday to Friday with “on-call” duties shared in rotation with the rest of the team.

Duties & Responsibilities
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Installs, repairs and maintains equipment in the field; provides customer training as required.
- Documents all inspections, maintenance, repair work and submits paperwork on a timely basis
- Order, install, and return parts and manages repair parts cycle time
- Reviews all logs for open issues and prepares formal reports to customers as necessary.
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data; recommends modifications or improvements.
- Seeks to provide technical support to customers and other service professionals as required.
- May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports
- Find and repair any X Ray equipment breakdown

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual
- Preferable Electrician or Mechanical Diploma with related experience. Equivalence achieved through comparative work and life experience is acceptable.
- Previous experience in troubleshooting and field repair of electrical and electronic systems and equipment is a must have - industrial automation experience is preferred.
- Computer literacy, competency in the use of all programs within MS Office Suite and aptitude for learning specialized software programs.
- Good communication skills and a strong orientation for customer focus and teamwork.
- Must be responsive to all customer issues at all times (when on duty call) and willing/able to travel at short notice.
- Flexibility and willing to travel (80% to 85% of time)

About Smiths

About Smiths Detection

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.