Client Director
3 settimane fa
**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
The Client Director will be responsible for supporting and generating new business with a defined account in the Financial Services Industry. The Client Director will own and nurture executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
**What you get to do in this role**:
The Client Director builds and cultivates trusted relationships within clients, while achieving sales quotas for allocated accounts on a quarterly and annual basis.
- Provide strategic leadership to a client
- Serve as the key relationship manager between the customer and ServiceNow
- Collaborate with the greater ServiceNow solution teams to develop and deliver a ServiceNow solution based on the customer’s strategic outcomes
- Manage all Executive relationships between ServiceNow and assigned client
- Coordinate and oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
- Build trust and deep multi-tiered relationships through assigned client’s organization, from project/IT teams to CxO level
- Communicate effectively laying out a clear roadmap and building capabilities across the client and ServiceNow teams to enable a World Class customer experience.
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals & Professional Services
**Qualifications** To be successful in this role you have**:
- 7+ years of experience in client management, and aligning account strategies to revenue opportunities
- 2+ years of experience as a Client Director/Strategic Account Executive or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (ideally within software or IT sales organizations)
- Demonstrable track record of achieving sales targets
- Solid network in the Retail industry
- Capable of leading virtual/matrix teams
- Ability to understand broad, macro-level business IT needs for a prospective client
- Fluent in Italian and English
FD21
**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
**Work personas**
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
**Required in Office**
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
**Flexible**
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
**Remote**
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office
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