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Cit Service Business Manager

5 mesi fa

Milano, Italia Canon A tempo pieno

Reporting to Service & Support local Director, the role has the responsibility to provide service management with timely, relevant and accurate information to manage the business and improve the bottom line financial, customer satisfaction and service. Guarantees the proper relationship at EMEA level with the relavant stakeholders.

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
- Develops and maintains a consistent system of definitions and calculation methods to establish the raw data used to establish the management reporting and calculate operational and financial KPIs and benchmarks.
- Collects and compares internal benchmark data regarding the Service operation from other disciplines like finance, marketing/sales and customer fulfillment.
- Prepares the Service & Support budget and - together with the local Country Director - has a permanent control about it.
- Make recommendations and action plans to improve the quality and consistency of the service and customer satisfaction data.
- Compares and explains the position of the affiliate companies within the industry and compare our position to the best in class. Proposes routes to improvement.

**What we ask**:

- Degree in Economics.
- Native in Italian / Fluent in English.
- Previous experience in similar roles.
- B2B Market knowledge.
- People Management.
- Data analysis.
- Budget Management.
- Business controlling processes.
- Strong Communication and Presentation skills

**You will need**:
Plan & organise effectively
Communicate effectively
Create insight
Respond flexibly

Is business outcome driven
Is courageous and has conviction
Ensures delivery of the outcome
Is customer oriented
Innovates by building on skills & experience
Is inspirational and motivational
Builds trust based relationships
Develops and coaches others

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s visionary, innovative and bold. As the world's best imaging company, we're living and working together for the common good.