Social Media Moderator Arabic-french

2 settimane fa

Milano, Italia International Rescue Committee A tempo pieno

**Requisition ID**: req42134

**Job Title**:Social Media Moderator Arabic-French (remote Italy)

**Sector**:Protection and rule of law

**Employment Category**: Co-staff Italy

**Employment Type**: Part-Time

**Open to Expatriates**: Not Applicable

**Location**: Milan, Italy

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries, the IRC aims to restore safety, dignity and hope to millions who are uprooted and struggling to endure. In response to the increased refugee arrivals into Europe, the IRC established the program initially in Greece, which was expanded with programs in Serbia and wider Balkans and in Germany.

Following a first assessment conducted in January 2017 in Italy and another one in July 2017, several critical protection gaps were identified within assistance provided to refugees in migrants in Italy: mental health and psychosocial support (MHPSS), assistance to unaccompanied children, information provision and legal support.

To respond to the identified gaps IRC established a small presence in Italy.

Programs in Italy include: Refugee.Info web-based information service, child protection programming targeting unaccompanied children and victims of trafficking, mentoring programs for the socio-economic inclusion of refugee youth, women protection and empowerment (WPE) and education (social emotional learning and healing classrooms), emergency response to the Afghan crisis on the border between Italy and Slovenia, emergency response to the Ukrainian crisis with protection and MHPSS components.

**=== JOB SUMMARY ===**

Refugee.Info is an innovative, first-of-its-kind project that harnesses social media to connect with refugees and asylum-seekers, listen to their questions and provide relevant, useful, and accurate information. It began in 2015 in Greece and is a collaboration between the International Rescue Committee (IRC) and Mercy Corps (MC). In 2018 we expanded the project to help asylum-seekers, refugees and migrants in Italy.

We are now looking for a Social Media Moderator based in Italy, to join our team to answer users’ questions in Arabic (and French) and translate content.

**What does a Social Media Moderator do?**

Social Media Moderators are the beating heart of Refugee.Info. They connect with refugees on social media every day - listening to their questions and giving them individualized answers on different topics, such as residence documents, access to asylum, administrative procedures, rights and access to services. Every single day Refugee.Info Social Media Moderators respond to comments and messages to help people make informed choices about their lives and connect them with services that can help.

They also collaborate with the Refugee.Info Editorial Officer to analyze information gaps amongst refugee populations to feed into future content creation, and with the MEAL Protection Officer to assess information and protection needs.

**=== SPECIFIC DUTIES AND RESPONSIBILITIES: ===**
- Accurately and timely answer clients’ messages, comments and engage in conversation over Refugee.Info online platforms in Arabic (and French).
- Collaborate with the Moderation Lead on answering complex questions.
- Follow protocol to bring up any communication from vulnerable cases to Protection Specialists.
- Regularly feedback on noteworthy questions and comments, trends in conversations, information gaps and protection concerns of clients.
- Translate content on Refugee.Info platforms into Arabic (and French).
- Read Refugee.Info content and stay abreast of changes in the refugee and migration context in Italy.
- Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis.
- Participate to regular online meetings.
- Social Media Moderators who show particular skills and interest in supporting production of content for Refugee Info might be involved in the following activities:
1. Video production

2. Website and Facebook content drafting

**Do Social Media Moderators need to know all this information themselves?**

Our Social Media Moderators are not expected to find answers to these questions on their own on external sources. Social Media Moderators’ primary sources of information are:- Answers provided directly by the Refugee.Info Editorial Team

When Social Media Moderators start, they are required to read through all the content on our website and social media (including posts/videos spanning back 6 months). This gives Social Media Moderators a broad overview of our information (and the information that can be sent to people in response to their questions). It is Social Media Moderators’ duty to keep up to date with all the new information that the Editorial Team pu

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