IT Service Operation

6 giorni fa

Modugno, Italia Trane Technologies A tempo pieno

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**Job Summary**:
IT Service Operations IT Support Partner will provide tier II level IT partnership for internal Trane Technologies employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.

Support will be provided as during normal business hours, as well as occasional after-hours support.

**Responsibilities**:

- Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals
- Maintain client hardware lifecycle and asset management activities
- Provide partnership and support for IT related projects
- Complete minor and major incident management
- Fulfill hardware and software requests
- Provide employee training related to employee used hardware and IT processes
- Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services
- Support technical solutions and ensure reliable, secure client endpoint devices.
- Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner.
- Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business’s needs.
- Support to be provided locally but also remotely, on the plant but also to any location supported by our team. In Italy and abroad.

**Ideal Qualifications and Competencies**:

- Bachelor’s or Associate degree in a related IT technical field
- IT experience providing technical customer support including troubleshooting computer hardware and software
- Experience with the ServiceNow platform
- Complete Lean 101 or equivalent training within 1 year of starting the position
- Ability to demonstrate outstanding customer service skills
- Strong oral and written communications skills
- Ability to demonstrate strong interpersonal skills
- Work Independently with mínimal supervision
- Ability to demonstrate strong organizational skills
- Excellent problem-solving and critical thinking skills
- Ability to follow documentation procedures
- Ability to demonstrate strong remote troubleshooting support skills
- Ability to evaluate priorities and drive effective time management
- Must be able to lift and carry computers and other IT related hardware (approximately 50lbs)
- English is the business language within the company. Ability to join meeting and communicate with other in English.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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