Reservation Agent
2 mesi fa
Reservation Agent
- Venice, Italy
- Reservations
- 1813
**Job Description**:
**AMAN**
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners - taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
**LOCATION**
This position is located at our property Aman Venice, in Italy.
**POSITION OVERVIEW**
AMAN
- At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
**Invest in individuality** - fostering an environment where each person can push boundaries, take risks and challenge norms.
**Nurture pathfinder spirit** - exploring experiences, opportunities and locations which transform into new exciting ventures.
**Act like owners** - taking the charge, leading by example and an immense sense of pride in their work.
**Celebrate communities** - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities.
LOCATION
- This position is located at our property Amanjena Marrakech in Morocco.
THE POSITION
- Reporting to the Reservation and Revenue Manager, the reservation agent assists Aman guests with their booking needs
**RESPONSIBILITIES**
- Assisting and advising guests who may be choosing from a variety of rooms options
- Making reservations for guests based on their various requirements and budgetary allowances
- Checking the availability of accommodation or transportation on the customers’ desired travel dates
- Processing payments and sending confirmation details to customers
- Sorting out any issues that may arise with bookings or reservations
- Property managemente sytems such as Opera System
- Selling and promoting reservation services
- Answering any questions customers might have about the reservation process
- Up-selling, when appropriate, by informing customers of additional services or special packages, such as upgraded accommodations
- Providing support to customers who may need to amend or cancel a reservation
**QUALIFICATIONS**
- Customer-service experience
- Excellent communication skills, both written and verbal English, multi-lingual is a plus
- Multi-tasking and time-management skills, with the ability to prioritize tasks
**BENEFITS**
- Excellent growth and progression opportunity as a Reservations Professional
- International exposure and opportunities to work abroad as taskforce
- Opportunity to work with top talents in hospitality industry
- Buoni Pasto on duty
- Complimentary room nights at one of the AMAN properties
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