Housekeeping Supervisor

3 settimane fa

Firenze, Italia Rocco Forte Hotels A tempo pieno

Hotel Savoy is situated on Piazza della Repubblica, right at the heart of Florence. We are next to the Duomo and within walking distance of the River Arno, Ponte Vecchio, Boboli Gardens and Pitti Palace, as well as the finest designer boutiques of Via Roma and Via Tornabuoni.Hotel Savoy is a place that instantly attunes you to the culture of the city, where you can taste the best of Tuscan cooking and sip on the finest local wines.

**The Position**

**HOUSEKEEPING SUPERVISOR**

**Main purpose**:
The Housekeeping Supervisor manages the front-end operations delegating tasks to the Housekeeping team throughout the day, and ensuring each Guest has an excellent experience. Strong commitment to quality and Guest care are a must.
Reports to Executive Housekeeper.

**Main duties & responsibilities**:

- Ensure that housekeeping requests by Guests are responded to in a timely and efficient manner and where possible anticipate Guest’s needs;
- Guarantee daily inspection of Guest rooms, public areas, back of the house areas to maintain and reach our service standard;
- Supervise the Housekeeping team during room checks and Turndown services;
- Help in maintaining all department inventories and cleaning schedules;
- Support the Head Housekeeper to maintain the décor of staff house, lockers and back of the house;
- Comply with the financial objectives of the department.

**Competencies required**:

- Team Management & Collaboration: be a role model for team work, reward and encourage positive team play, within the department and with other departments. He/she will engage the Team Members, with an open communication, regular feedback and promoting a culture of trust, honesty and respect.
- Communication: communicate effectively and in an appropriate manner, using the most suitable channel and tailoring the approach to the audience. He/she takes ownership to initiate communication. He/she shares information across the business in a timely manner to inform better decisions.
- Personal effectiveness & Emotional intelligence: Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others. Meet deadlines and complete tasks and projects successfully.
- Business orientation: Create an understanding amongst the team of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements.
- Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities.

**We require**:

- Fluent in Italian and English;
- Preferable evidence of self-development through specialized courses, conferences/workshops;
- Maximum flexibility to every shifts coverage;
- Professional experience in the same position in 5 stars hotels;
- High School certificate.

**We offer**:

- Fixed term or Permanent (based on experience) labour contract according to C.C.N.L. Settore Turismo;
- Learning & development activities;
- Career opportunities within Rocco Forte Hotels.

**Workplace**: Hotel Savoy, Piazza della Repubblica 7, 50123 - Firenze.

**Why join us at Rocco Forte Hotels?**

At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. We also like giving our Team Members the very best benefits such as discounted rates at any of our 5 star properties from just £25/ €36 per night, a 50% discount in all of our F&B outlets, discounts across some of our Rocco Forte Spas and many more.

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