Labelling Product Support Expert

Sidel is looking for Labelling Product Support Expert who will be a part of Product Support Back Office Team based in Mantova that will report to Labelling Product Support Manager Main function in the office is to secure the operational follow up & technical support of all Labellers (SSC and stand-alone configuration) and associated trade equipment on mechanical side. The expert could also be asked to validate internally and externally the introduction of modifications and variants of new products in the portfolio, concerning the Labelling products, in coordination with the other relevant teams. He is finally accountable to execute RCA following issue resolution process, supporting the consequent plan of recovery and corrective actions, interacting with the other departments

**Your Mission**:

- Secure troubleshooting on Labeling and associated trade equipment;
- Support the availability of field methods for installation, qualification, technical analysis, repairing and maintenance activities;
- Execute RCA on Labelers equipment issues, supporting the consequent plan of recovery and corrective actions;
- Participate to L3/L4 equipment FAT (workshop) & installation, start up, validation, commissioning and services (onsite);
- Support Regional Product Support during start up and commissioning of L3/L4 Labeller equipment.
- Intervention on site in case of technical issues that require a specific RCA & troubleshooting
- Improve personal competences on SSC, trade associated equipment and line equipments
- Support in the workshop prototype internal qualification (run-off, assembly, test)
- Support onsite for external qualification of product modifications and variants
- Move in zones to reinforce expertise, analysis, communication within CPS teams

**Your Profile**:
**Level of education and languages**:

- Education: Degree in Mechanical Engineering and/or Technical professional qualification
- Language requirements: Fluency in English is a must-have, a good level of Italian an advantage for your best local integration.

**Required experience and skills**:

- 5 years at least of technical assistance, field experience or engineering on Labellers products;
- Experience in assembly and testing of complex machinery or field and service activities or technical assistance would be an advantage
- Knowledge of Labellers product (SSC and standalone) and process;
- Good reporting capability;
- Strong verbal and written communication skills
- Attitude to problem solving (trouble shooting and RCA) and Customer oriented
- Good Interpersonal skills, especially ability to communicate with different target groups (technicians, customers, etc.)

**Contract Type**:
**Permanent**:
**Country**:
**ITALY**:
**Location**:
**Mantova**: