Quality Operations Associate

3 settimane fa

Milano, Italia sennder A tempo pieno

**_Quality Operations Associate_**

**sennder is Europe's leading digital freight forwarder. In a traditional industry, we are moving fast to digitise and automate all road logistics processes. We are a growing team looking for a Quality Operations Associate to help us on our journey to revolutionise road freight logistics. You would join our "Operations Program & Innovation" department, based out of the Milan office and will report to the Network Quality Manager.**
- We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe._

**About The Role**

As a Quality Operation Associate you'll work on interesting responsibilities like supporting the Operations Programs & Innovation department and specifically the Network Quality Team by analyzing and identifying logistic network inefficiencies, managing carriers delay and penalties.

**IN THIS ROLE YOU WILL**:

- Ensure compliance with service quality KPIs by monitoring and supporting continuous performance improvement;
- Work together with our carriers to reduce the impact of low performances through bonus/malus mechanisms;
- Analyze operational issues by identifying their root causes and proposing corrective actions through daily KPIs monitoring (e.g., on-time performance, incidents):

- Build supplier performance reports in order to create presentations useful to management;
- Support the definition of processes with the aim of identifying best practices and improving performance;
- Work closely with Operations and Program Management teams to improve our quality metrics;
- Develop and maintain relationships with key internal and external stakeholders.

**PREFERABLY YOU HAVE**:

- Bachelor's degree in economics, statistics, engineering and equivalent fields or comparable work experience;
- Excellent verbal and written communication skills, both in Italian and English;
- Ability to work independently with G-Suite and MS Office (Excel & PowerPoint proficient).
- Ability in running analysis and translating them into actionable insights;
- A proactive and self-starter approach with good organizational and interpersonal skills;
- An adaptive mindset with capacity to learn fast;
- Great team working attitude.

**ABOUT sennder Italia**

sennder Italia, based in the heart of Milan, is a joint venture company between sennder and Poste Italiane. Our company matches the digital and innovative focus on technologies and digitalization of sennder with the expertise and know-how of the largest distribution network in Italy, Poste Italiane.

We not only connect shippers to our fleet of thousands of trucks, but also improve how they move products in sustainable, cost-efficient, and transparent ways - making the logistics industry fit for the future. In a traditional industry, we're growing and moving fast to digitally automate all road logistics processes.

**We are building a curious team that is driven by an ambitious desire to solve the toughest logistics puzzles.** What others may consider uncertainty, we see as an opportunity to learn and be proactive. We invite you to go on this journey with us and be part of one of Europe's inspiring growth stories as we fast-forward road logistics into digitalization. Read more about the sennder Italia joint venture here.

**What You Can Expect**

At sennder, we want to maximize the individual's potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site.
- A fast-growing, start-up-oriented international team of 1000+ people with 65+ nationalities spread across 8 country offices with English as our company language.
- A structured promotion process, providing everyone with fair and transparent career growth.
- Learning and development opportunities on the job and through conversations with your manager.
- Various opportunities to connect with colleagues, formally and informally, digitally or in-person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers.
- Office first work policy (three days a week), that complies with local COVID-19 restrictions and policies. We also provide flex/hybrid remote working options.
- When in the office: unlimited snacks, drinks, and fruits.

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