Virtual Digital Specialist

Welcome to ZimVie, a publicly traded global company focused on restoring daily life to our patients. Our company is founded on a legacy of established brands, medical experts and over $900M in annual revenue. We design, manufacture, and distribute a comprehensive portfolio of innovative solutions for implant dentistry, spinal surgery, and bone growth stimulation. Our seasoned leadership and dedicated global team of more than 2,700 is focused on shaping an exciting future for ZimVie — we hope you’ll consider being a part of it

**Job Mission**:
As a Virtual Digital Specialist, you will be the first interface with customers to solve technical issues

You will be responsible for the efficient delivery of a remote digital services through an international network of CAD/CAM.

**Principal Duties and Responsibilities**:

- Provide Digital modelling services. Prepare the file based on customers request and needs: gathering customer requirements, detailing their as-is process and modeling what their to-be process will look like. Working with a team of consultants to map out the technical solution that will achieve the customer's goals.
- Maintain digital libraries (both for implants planning and CAD/CAM parts): work on 3Diemme libraries and on the third parties’ libraries, to be able to provide customers with the latest components.
- Beta testing of the software to intercept potential issues/bugs before release. Maintain test documentation according to QA/RA.
- Tech support to customers and ZimVie/3Diemme Sales Representative around the Globe: manage efficiently tech support in all the software functions, connecting to customers and sales reps/digital specialists.
- Support to trade fairs and training courses worldwide: support the local events and training sessions.
- Create and maintain contents (videos/tutorials/case studies for Marketing preparation) in the e-learning platform: populate workflows available with background content and step-by-step instructions.
- Assist, from time to time as necessary, with digital workflow tech support queries.

**Education/Experience Requirements**:

- Dental technician background
- Any combination of assisting with dental implant surgery or dental implant restorative experience
- IT and dental CAD/CAM affinity and experience with any Guided Surgery Planning Software
- Fluency in at least two of the following languages: English or Spanish, French, German
- Customer oriented
- Strong communicator and able to engage and converse clearly with customers remotely
- Quality - Demonstrates accuracy and thoroughness
- Looks for ways to improve and promote quality;

**Our offer**:
ZimVie offers you a challenging position with good career prospects in a fast-growing international business. We offer:

- Permanent contract
- Competitive fixed salary
- Fully remote

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, etc. are considered without regard to racial or ethnic origin, gender, religion or belief, disability, age or sexual identity.