Customer Service Representative Prom

1 settimana fa


Roma, Italia Hertz A tempo pieno

**Job title / Reporting to**:
The CSR Prom/ CSR reports to SL and to Location/Airport Manager and functionally to the Area Manager

**Job purpose**:
The primary goal for a CSR Prom is to provide excellent customer service experience.

This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction.

**Key-result areas**:

- Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web.
- Puts into practice proactive behaviour towards Customers, liaising so courteous and professional, offering solutions in order to maximize the Customer satisfaction.
- Streamline and optimize the available Company assets (eg. cars, systems, products, services, etc) to ensure the best Customer service and the profitability of the location.
- Coordinates the check-in operations and plays, occasionally, activities of handling the vehicle in the car park.
- Maximize profit by offering services and ancillary products to Customers.
- Management of daily branch petty cash (if required).

**Educational Background**:
High School Graduation or University education.

Professional Experience:
Previous sales and customer service experience.

**Knowledge**:

- Fluent Level of English (+ second language)
- Microsoft Office
- Full Driving License

**Skills & Competencies**:

- Excellent organizational and time management skills
- To be proactive
- Problem solving
- Effective Communication
- Ability to work well as a team with 100% customer focus
- Selling proposition
- Ability to work in a fast work environment with a variety of tasks
- Ability to demonstrate professionalism, enthusiasm, and outstanding communication
- Enthusiastic, flexible and positive attitude towards selling.
- Customer oriented to guarantee a high-quality level of customer service, in compliance with Company policies and procedures.
- Flexibility to work days, nights, weekends and on bank holidays



  • Roma, Italia Hertz A tempo pieno

    **Job purpose**: The primary goal for a CSR Prom is to provide excellent customer service experience. This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete...


  • Roma, Italia Stryker A tempo pieno

    Panoramica dell'azienda: Classificata come uno dei migliori luoghi di lavoro in Europa, **Stryker** è un'azienda leader nel settore della tecnologia medica che offre enormi opportunità per fare la differenza nei servizi di importanza critica che offriamo alle organizzazioni sanitarie. Farai parte di un'azienda che attribuisce grande importanza al...


  • Roma, Lazio, Italia Stryker A tempo pieno

    Panoramica dell'azienda:Classificata come uno dei migliori luoghi di lavoro in Europa, **Stryker** è un'azienda leader nel settore della tecnologia medica che offre enormi opportunità per fare la differenza nei servizi di importanza critica che offriamo alle organizzazioni sanitarie. Farai parte di un'azienda che attribuisce grande importanza al...


  • Roma, Italia FlexCar A tempo pieno

    FlexCar is growing rapidly and we are looking for a Customer Service Representative to join our premises in Rome,Italy. This position entails an active involvement in the “engine” of our fleet team. **Who We Are** We are well on our way of executing our vision to reimagine the way consumers own a car, enabling them to access the vehicle they always...


  • Roma, Italia Stryker A tempo pieno

    Elaborazione degli ordini di riparazione/lavoro, compresa la gestione dei prestiti - Organizzare resi e ritiri e gestire le richieste in merito ad avvisi di ricevimento e prezzi - Comunicazione proattiva con i clienti interni ed esterni - Indagini e risoluzione delle controversie sulle fatture - Registrare e seguire la risoluzione dei problemi e le relative...


  • Roma, Italia Deckers Brands A tempo pieno

    Customer Service Representative - Italy At Deckers Brands we don’t just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow and to have an impact. We want all our people to be as successful as they can be, to reach their full potential. We want to positively impact the world, whether that be with our Be Good, Do...


  • Roma, Lazio, Italia Sellfreenow A tempo pieno

    Italian Customer Service Representative to Athens, Location : Rome, Metropolitan City of Rome, Italy Do you speak Italian and want to have an international experience within customer service?Then we have a golden opportunity for youOur multicultural client is searching for Italian speakers, that want to work within customer service. We are looking for driven...


  • Roma, Lazio, Italia Baxter A tempo pieno

    This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Roma, Lazio, Italia BAXTER A tempo pieno

    This is where you save and sustain livesAt Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...


  • Roma, Lazio, Italia Hertz A tempo pieno

    Job purpose:The primary goal for a CSR Prom is to provide excellent customer service experience.This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete...


  • Roma, Italia Hertz A tempo pieno

    **Job purpose**: The primary goal for a CSR Prom is to provide excellent customer service experience. This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete...

  • Back Office Export

    3 settimane fa


    Roma, Italia Talentor Sweden AB A tempo pieno

    Per azienda nostra cliente operante nel settore del beverage stiamo ricercando il/la **Back Office Export - Customer Service Representative**. La figura, a diretto riporto del Responsabile Supply Chain, sarà responsabile: - della gestione quotidiana delle operazioni logistiche dei principali clienti export, - della compilazione delle dichiarazioni...

  • Back Office Export

    3 settimane fa


    Roma, Italia ePunkt Talentor International GmbH A tempo pieno

    Food & Beverages Per azienda nostra cliente operante nel settore del beverage stiamo ricercando il/la **Back Office Export - Customer Service Representative**. La figura, a diretto riporto del Responsabile Supply Chain, sarà responsabile: - della gestione quotidiana delle operazioni logistiche dei principali clienti export, - della compilazione delle...


  • Roma, Italia BAXTER A tempo pieno

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Roma, Italia Pearson A tempo pieno

    **Pearson** At Pearson, we are committed to a world that is always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. With a rich heritage that combines 150 years of experience in...

  • Customer Service

    1 settimana fa


    Roma, Italia BAXTER A tempo pieno

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Lead Customer Service

    4 settimane fa


    Roma, Italia Kekyjob srl A tempo pieno

    Kekyjob società di Headhunting, per azienda cliente leader nel settore della tecnologia medica, ricerca e seleziona: n.1 Lead Customer Service (appartenente alle cat. protette) Il Lead Customer Service Representative è un rappresentante Customer Service molto esperto. È ben preparato sulle attività quotidiane e sulle procedure di Customer Service....

  • Lead Customer Service

    3 settimane fa


    Roma, Italia Kekyjob srl A tempo pieno

    Kekyjob società di Headhunting, per azienda cliente leader nel settore della tecnologia medica, ricerca e seleziona: n.1 Lead Customer Service (appartenente alle cat. protette) Il Lead Customer Service Representative è un rappresentante Customer Service molto esperto. È ben preparato sulle attività quotidiane e sulle procedure di Customer Service....

  • Lead Customer Service

    2 settimane fa


    Roma, Italia Kekyjob srl A tempo pieno

    Kekyjob società di Headhunting, per azienda cliente leader nel settore della tecnologia medica, ricerca e seleziona: n.1 Lead Customer Service (appartenente alle cat. protette) Il Lead Customer Service Representative è un rappresentante Customer Service molto esperto. È ben preparato sulle attività quotidiane e sulle procedure di Customer Service....


  • Roma, Lazio, Italia Stryker Corporation A tempo pieno

    Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to...