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Next Step

1 mese fa

Bergamo, Italia Rentokil A tempo pieno

Rentokil Initial Italia è alla ricerca di un/una brillante Jr. Front Office & Planning Specialist a riporto diretto del nostro Sales Excellence Manager della Business Unit Pest, e che supporterà nelle analisi e all'interpretazione dei dati finalizzate al miglioramento delle performance e della qualità del servizio Rentokil Initial Italia.

I principali compiti del Junior Front Office & Planning Specialist sono:

- Gestire le chiamate inbound relative alle “Job” e “Call-out” dei Clienti secondo gli SLA aziendali ascoltando empaticamente e proattivamente il Cliente
- Identificare le necessità del Cliente e proporre la soluzione adeguata secondo l’infestazione rilevata, quotare correttamente l’intervento telefonicamente, in caso di accettazione del preventivo, effettuare la pianificazione sui sistemi operativi aziendali, contattando il tecnico e successivo follow-up con il Cliente
- Collaborare attivamente con tutti gli altri reparti aziendali - in particolar modo con il reparto del Servizio - al fine di risolvere le esigenze / richieste dei clienti
- Garantire il rispetto dei KPl’s quali-quantitativi assegnati al Reparto

Descrizione dell'azienda

Rentokil Initial è il maggior fornitore al mondo di servizi per le aziende.

Da oltre 90 anni l’azienda si occupa di Pest Control e Hygiene Services. Attiva in oltre 90 Paesi nel mondo - in Europa, Asia, Oceania, America e Africa - conta più di 57.000 dipendenti e un fatturato annuo di £ 3.5 miliardi.

Rentokil Initial Italia offre i punti di forza e l'esperienza di una organizzazione multi-nazionale, pur mantenendo l'agilità e le caratteristiche di una società locale.

L'attività è focalizzata sulla fornitura di un ottimo servizio alla sua vasta gamma di clienti. La filiale italiana opera oggi con due divisioni: Initial Hygiene, specializzata in servizi per l’igiene, che si è ampliata grazie all’acquisizione di CWS-boco Italia, e Rentokil Pest Control, che nel 2021 si è ampliata grazie all'acquisizione di Gico Systems, dedicata ai servizi per la disinfestazione e monitoraggio degli infestanti.

Lo staff è composto ora da circa 650 dipendenti, che assicurano la copertura del servizio su tutto il territorio nazionale agli oltre 28.000 clienti.

Qualifiche
- Lingua: Ottima conoscenza della lingua inglese
- Titolo di studio: preferibilmente in materie economiche/finanziarie
- Competenze tecniche: Conoscenza pacchetti informatici in particolare exel
- Computer: Buona conoscenza dei principali strumenti informatici
- Caratteristiche Personali:

- Ottimo comunicatore
- Ottima capacità di lavorare in team
- Eccellente comprensione delle dinamiche aziendali
- Pragmatico. Capacità di analisi e problem solving
- Orientato al risultato
- Senso di responsabilità

Informazioni aggiuntive

**COSA TI ASPETTA**:

- Un rimborso spese interessante di €800 lordi al mese;
- Un tutor a te dedicato che ti supporterà nell’inserirti velocemente nella nostra realtà e nelle dinamiche del tuo dipartimento per poterti muovere con sempre più autonomia;
- Accesso 24/7 alla nostra piattaforma di e-learning “U+”;
- Possibilità di partecipare alle iniziative del programma Wellbeing 2024 offerte da Rentokil Initial Italia ai suoi dipendenti;
- Possibilità di adesione alle convenzioni con scontistiche della piattaforma We+ aperta ai dipendenti Rentokil Initial Italia;
- Un network di circa 20+ professionisti che hanno partecipato alle edizioni precedenti di NEXT STEP in qualità di interns o tutor