H&m System Specialist

Company Description

The key to building a great look is combining bold pieces.

The key to building a great company is combining different bold people.

We take pride in our history of making fashion accessible to the many, and strive to build a more welcoming, inclusive and sustainable industry. But we also know that you can’t change the world without great people and great teams.

Daily, we are creating with you that special kind of workplace, where unique talents from all over the world come together to form the best of teams, where we foster a culture of creativity, innovation, collaboration and growth.

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

Help us reimagine the future of an entire industry, making everyone look, feel and do good.

Be proud of where you came from & amazed by where you’ll go.

Be yourself & more at H&M.

**_ Welcome to Logistics_**_ _**_and our Team _
- Working in Logistics calls for precision, flexibility and above all teamwork, so it’s both enjoyable and stimulating. _
- We are looking for a resourceful _**_System Specialist_**

**Job Description**:
As **System Specialist** you'll ensure with the Team a well-functioning Warehouse Management System and overarching warehouse control system by supporting from a technology perspective.

**Responsabilities**:

- Ensure well-functioning WHM & overarching WH Control System
- Support DC operations
- Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC
- Communicate change requests from end users to Regional Sales & Ops
- Maximize operational excellence, quality and efficiency by educating end users in the IT system functionality
- Distribute & translate release notes and inform/ ensure training of users in the new functionality of a release
- Ensure all systems work as expected and are used correctly to aspire best service to the stores and to secure that business is not interrupted
- Ensure an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting)
- Ensure high quality level of all decided IT system related procedures and correct implementation
- Ensure training of end users (training conducted by Advanced Users, if exist) in the departments in new systems and functionalities
- Align release waves and system down time with key stake holders, i.e. DC management, sales etc.
- Ensure training of team leaders on any basic new functionality

**Key Collab. Partners**:

- System Admin Manager
- Regional Sales & Ops
- End users
- Advanced users
- BizTech

**Key Decision**:

- Communication of change requests
- Alignment of release waves and down times

**Performance Metrics**:

- DC System Service Performance
- Availability
- Functional Coverage
- Incidents Service Performance
- End user training coverage
- In-time, in-budget, in-quality releases

**Qualifications**:
**Knowledge & Experience**
- Experience in delivering results from projects
- Experience in problem solving
- Very good written and spoken English and Italian is required

**Professional competences**
- Strong expertise in DC-level technology infrastructure, WMS, WCS and supplementing systems experience
- Functional competencies for supporting technology and system-related operations and incidents
- Proactivity in problem-solving and hands-on attitude to resolving incidents
- Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer
- Strong communication and coordination skills and a collaborative mindset

Additional Information

This is a Full Time position based in Casalpusterlengo (LO).

Permanent Contract.
- Global discount for H&M staff in shops and online (25%) - Includes all H&M group brands (COS, Weekday, Monki, ARKET, &Other Stories, H&M Home and Afound).
- Electronic Ticket Restaurant for each working day of €6
- Incentive Programme for our employees
- Supplementary health care for employees CCNL - Fondo Est
- Partial Smartworking is also possible

**How to apply**:

- Your CV and motivation letter