Contract Manager

2 mesi fa

Frascati, Italia Serco Europe A tempo pieno

Job Introduction
At Serco, we strive to promote and enable the diversity, development, wellbeing and safety of our people. We understand that healthier, happier employees go hand-in-hand with strong business performance, enhanced productivity and better outcomes for those we serve. We want everybody who works for Serco to have a positive experience and access to opportunities to develop in their chosen careers.

Does working in a Serco environment sound appealing to you?

We would love to hear from you and your interest in the new opportunity of **Contract Manager in Frascati **

Main Responsibilities
Reporting to the Operations Directors, you will undertake the following:

- Operational, contractual and commercial management for the contract(s) as the Company's representative, ensuring quality of service as well as P&L ownership, Contractual business planning and in-contract growth.
- To develop and maintain a network of relationships with the customer/s, potential customers, partners and stakeholders in order to anticipate and meet customers and stakeholders existing and future needs;
- Understand the overall Serco Europe Growth strategy, interlock and collaborate with European colleagues to achieve business goals.
- Lead and support business development activities
- Support the growth strategy and work closely with the European BD community to qualify and review opportunities and develop new customers
- Lead and drive account management for one or more of our customers
- Support the development of innovative products and services
- Support marketing activities
- Lead, develop and inspire direct reports and cultivate strong, competent and highly engaged teams.
- Ownership on all aspects of service provision & Management of contingencies and emergencies
- Timely production and delivery of monthly governance reports.
- People management, including training/travel planning & management, performance monitoring, periodic assessment and appraisals.
- Quality assurance, environment, health and safety on all contract(s).
- Leading customer service excellence and a continuous improvement culture.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Italy and around the world.

**_ Do you think you are the person we are looking for? See below what experience or knowledge you should bring_**:
You should have the following experience and skills.

The following requirements are considered essential:

- Extensive Management experience preferably in the Space and/or Service industry
- Solid business acumen with experience of budget responsibility and business plans
- Ability to influence internal and external stakeholders to deliver positive results.
- Excellent interpersonal skills.
- Conflict management experience/capability.
- The capacity of working in parallel on a high number of tasks in an orderly and disciplined manner.
- Excellent informatics competences, especially relevant Office 365 tools
- Excellent command of English, with proven written ability.**_Important:_**
- Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law._
- Applicants are reminded that they will be requested to produce such documentation during the recruitment process._
- Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization._

**_Data Protection:_**
- When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time._

About The Company
**Why should you join Serco ?**

At Serco not only is the nature of the work we do important, everyone has an important role to play.
- Meaningful and vital work_ - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
- A world of opportunity_ - You’ll be wholeheartedly supported with development and career progression
- Great people_ - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

**What we offer**
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

Serco is a Disability Confident Employer

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