Concierge Manager Global Premium Yacht Service

4 settimane fa

Arcola, Italia Rolls-Royce A tempo pieno

Technical
- Check if any technical issues open - route via 1st Level/YCCC
- Check alarm history
- Update engine running hours
- Check if software update on CDB available
- Check connectivity on board
- Advice on operating and maintenance manuals, as well as fluids and lubes
- Check open campaigns, modifications and service information letters
- On board training & familiarisation
- Knowledge of Team Italia bridges
- Sales
- Generating leads for EPC, VCA and other service products for yachts e.g. chromed cylinder heads, on board spare parts kits, re-engineing etc.
- Keep customer contact & vessel data updated in master system CEC
- Update warranty data (via vessel handover document)
- Ambassador for **_mtu _**brand
- Engagement with key decision makers (crews, owners, designers/architects, yacht management companies, shipyards)
- Market intelligence & events/yacht shows
- Merchandise
- Skills
- Fluent in English & Italian (other languages preferred e.g. French, Spanish, German)
- High level of self-motivation and proactive
- Excellent communicator
- Quick to create rapport and new business relationships
- Technically sound knowledge

Sales experience

**Job Category**:
Customer Account Management

**Posting Date**:
10 Dec 2024; 00:12

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