Host / Hostess - Casa Brera
4 settimane fa
**Additional Information** Pre-Opening Hotel
**Job Number** 24098850
**Job Category** Food and Beverage & Culinary
**Location** Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Hosts/Hostesses to join the pre-opening team made of modern and authentic hospitality professionals.
Reporting to the F&B Outlets Manager, the role will cover any tasks related to the F&B service organization in any of our four outlets.
- This is full-time position, 5 days a week with 2 days off.
- The starting date is estimated in August.
**About us**
Casa Brera is an unexpected gateway in the heart of Brera set to open its doors in autumn 2024.
Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance.
A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop’s sky bar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.
Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere.
**The impact you’ll make**
Breakfast, lunch or dinner, the best meals aren’t just made by our brilliant chefs. They’re made even more memorable by the great service our guests enjoy. As one of our Hosts/Hostesses, you’ll make sure you know what to do to make them feel at home. They will appreciate the pristine outlet entrance, your warm welcome, and your efficiency in getting them seated and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. Thanks to you, our guests and customers will feel well-fed, happy and wanting to come back to our F&B outlets for more authentic and sophisticated dining experiences.
**Connect your passions with a rewarding opportunity**
You’re a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we’ll make sure you feel right at home.
You may work in any of our outlets thus widening your F&B service organization knowledge. And this is just the beginning. We believe in the potential of our talents, and we will do our best to make them grow in our Company.
**Join a pre-opening hotel**
Working during the pre-opening phase of a luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one
**What you’ll do**
- Welcome guests and be the hotel ambassador.
- Greet incoming and departing guests warmly with a genuine smile and eye contact.
- Ensure recognition of guests, anticipate needs based on their preferences using the internal company tools.
- Escort them to assigned dining area, present menus and announce waiter's name to ensure smooth handoff to the F&B experts.
- Manage guests’ requests and complaints in line with Standard Operating Procedures and using the internal company system.
- Manage the flow of guests into the F&B outlets areas, provide accurate wait times to incoming guests.
- Follow Standard Operating Procedures and hotel identity guidelines.
- Comply with quality assurance expectations and standards.
- Comply with all health, safety and hygiene standards and policies.
**What you’ll need**:
- Passion for the luxury lifestyle hospitality industry.
- A warm, people-oriented demeanor and a team-player attitude.
- Good knowledge of Italian and English languages.
- An excellent verbal manner and proven customer service skills.
- Positive outlook and dependability.
- Previous experience in similar roles is an advantage.
**What we offer**:
- A unique opportunity to be part of a
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