IT Infrastructure

Gruppo Montenegro is an international company with an Italian heart, operating in the Spirits and Food industry. We produce and commercialize premium products with strong brand equity and significant cultural relevance Amaro Montenegro, Vecchia Romagna, Select aperitivo, Bonomelli infusions, Infrè decaf tea, Cuore corn cil, Cannamela spices, Polenta Valsugana, Catarì Instant Pizza to mention a few.

Icons of the “Made in Italy”, our brands are the result of the constant pursuit of excellence, respect for tradition and attention to product quality and sustainability, all values that have defined Gruppo Montenegro since its foundation in 1885.

Gruppo Montenegro is an organisation committed to equality and inclusion to drive our business results and create a better future, every day, for all our employees, consumers, partners, and communities. We believe an inclusive culture allows us to match our growth ambitions and drive inclusion across the business.

We are currently looking for an IT Infrastructure and Application Maintenance Specialist (AMS) who will be responsible for managing and maintaining the technological infrastructure, software, systems and networks, and user's personal equipment of the Digital Innovation department.

The person will work in a team of three colleagues to diagnose and resolve IT issues, or to escalate them to a third level support. The role also monitors and investigates user requests, evaluates, and applies solutions, and reports the status and resolution of the issues.

Your job is to watch and examine user requests and to assess and implement solutions. The IMS solves any IT technical problems and does it in a professional, and quick way. The IMS's duty is to update users on the issue's status, and to inform when the service is back up. The IMS specialist handles end user service tickets to offer solutions, identifying the cause of the problem and suggesting what should be done to prevent similar problems from recurring.

**Tasks & Responsibilities**
- Technical challenge: The role requires managing and maintaining the technological infrastructure, software, systems, and networks, as well as the personal equipment of users in the digital innovation department. This can be a stimulating technical challenge for those who enjoy problem-solving and working with technology.

**Requirements**:

- Ability to use IT devices such as laptops, smartphones, and meeting rooms
- Fluency in listening, speaking, reading, and writing Italian/English is required.
- Understanding of Landscape SAP S/4 HANA and Salesforce is appreciated.
- Understanding of Microsoft environments like Active Directory, Azure AD and Exchange
- Knowledge of basic IT security concepts like strong authentication, firewalls, and mail-filtering
- Patience and understanding attitude.
- Skills in finding and solving problems.
- Excellent in providing service skills.
- Flexible and proactive attitude
- Capability to work under pressure.

**What we offer you**:

- An ambitious employer, where each employee is top of mind
- An idea acceleration mindset, where your ideas and opinions matter
- Daily nutritious meals
- Career development programs to fast track your career
- Insurance policies
- and the list goes on.

Gruppo Montenegro is an organisation committed to equality and inclusion to drive our business results and create a better future, every day, for all our employees, consumers, partners, and communities. We believe an inclusive culture allows us to match our growth ambitions and drive inclusion across the business.