Delivery/governance Manager

5 mesi fa

Milano, Italia Amaris Consulting A tempo pieno

**Who are we?**:
**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities

**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you
**Job description**:
**About Us**: Join the Amaris Consulting talent network as a Delivery Manager in the Telecommunication industry. The role is based in Milan with an hybrid work model

*** What will you do?**
- Coordination and monitoring of vendor activities.
- Management of ticket-based workflows and maintenance.
- Creation of tracking files for vendor tickets and releases.
- Development of vendor-specific communication channels.
- Comprehensive documentation and collection of portal-related data.
- Handling of backlog tickets exceeding 20 days' aging.
- Collaborative efforts in reducing backlog by engaging relevant teams.

**✍️** **What do we request?**
- Proven experience in IT project management or IT service management.
- Proficiency in process management and governance.
- Strong analytical and problem-solving skills.
- Ability to adapt and evolve in a dynamic, challenging environment.
- Good English and Italian fluent

**✨**What We Offer**:

- Performance-based work with quarterly objectives.
- Opportunities for educational and technical growth.
- Inclusive and diverse work environment.
- Daily lunch vouchers of €8 and access to learning platforms like Mantu Academy and Udemy.
- Psychological counseling support.
- **Pioneer Spirit**: Eagerness to explore new technologies for a sustainable future.
- **Care**: Commitment to diversity, meritocracy, and environmental protection.
- **Performance**: Dedication to excellence through innovation and technology.
- **Trust**: Belief in fostering freedom, creativity, and innovation.
- **Independence**: The foundation for a prosperous and agile future.

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