Technical Service Consultant

4 mesi fa

Milano, Italia Generali Italia A tempo pieno

Generali is a major player in the global insurance industry - a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.

GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 5 branches across Europe and employs about 1.000 people.

The unit Mainframe Outsourcing Management is responsible for the whole management of the Mainframe service provider as well as for the supply of Mainframe consultancy services within the Generali group.

As a Technical Service Consultant in Mainframe Outsourcing Management you are responsible for all Mainframe related topics: supporting all the GOSP customers in their daily Mainframe business, supporting internal units concerning Mainframe topics, supporting and controlling the Mainframe service provider and much more.

Main Tasks:

- You support the GOSP customers in their daily Mainframe business and Mainframe projects.
- You consult and support the GOSP customers in monitoring, analyzing and optimizing their Mainframe consumption together with the service provider regarding consumption peaks
- You support the GOSP management related to any Mainframe consumption topics
- You support the auditing and certification processes within GOSP related to Mainframe topics (like ISAE- and ISO-audits) together with the service provider
- You support the risk
- and security departments related to Mainframe topics

**Requirements**:

- You have successfully completed an IT degree course and/or have long-term work experience.
- You display a convincing confidence as well as strong communication
- and presentation skills.
- You have a high level of engagement and are resistant to stress.
- You have a deep understanding of services and are extremely customer-oriented.
- You are solution-oriented and are characterized by willingness to cooperate, capacity for teamwork and conflict ability.
- You have basic knowledge of IT-Service-Management-frameworks (for e.g. ITIL)
- You have basic knowledge of the Mainframe technology (Computing, Storage and MW/DB) and Mainframe consumption
- You have basic knowledge of auditing and certification standards like ISAE3402 and ISO27001, etc.
- You have basic knowledge of risk
- and security processes.
- You think and act like an entrepreneur.
- You are fluent in written and spoken English

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