Sales Customer Support
2 mesi fa
Company Description
Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving technology and solutions. With the acquisition of Energy Systems business from Ascom, a Swiss company in 2003, and Eltek ASA, a Norwegian company in April 2015, Delta has inherited the excellent engineering resources and power design knowledge since 1906 and further development into telecom, industrial and medical markets. It is a significant step forward in Delta’s ability to offer complex high-power solutions, a broader product portfolio and strengthened Delta's position in the European market.
**Job Description**:
In order to support our continued growth, we are currently looking for a** Sales Customer Support **based in our Novedrate (CO) office. You are a service-oriented person who understand the costumers’ needs. With your knowledge and experience, you contribute to the enlargement of our EMEA market presence by supporting our Sales team dedicated to Industrial Automation products.
**Responsibilities**:
- Proactively and accurately handle the key account customers orders, shipment, invoicing.
- Communicate and support customers in an efficient and timely manner to resolve questions, concerns, and requests related to products’ availabilities and information.
- Act as the main focus point for information regarding inventory and delivery of products
- Consistently communicate and engage with remote employees and other departments as one strong and transparent team
- Receive, check and process customer orders to SAP, check/confirm delivery date
- Follow-up with customers or internal departments on missing or incorrect data
- Monitor customer order backlog and pro-actively initiate expedites with the objective to meet Customer Requested Delivery date.
- Create shipment in SAP and release to warehouse, coordinate with warehouse for shipment issue. Prepare shipping document
- Co-ordination of any special shipping arrangement with warehouse/transportation Company and SCM team
- Issue invoice and proforma invoice. Review AR/ follow up overdue invoice and process logistic invoice
- Sales Support: support customers’ inquiries (availabilities, price, product information etc.), create and maintain customer master data, maintain/update customer price data in SAP/SPS, build and maintain a good relationship with customers
- Respond to Inbound/Outbound Call Inquiries in a professional, friendly and timely manner
- Initiate outbound calls to respond to inquiries and to follow-up with previous contact
- Ensure high customer satisfaction
**Qualifications**:
- Experience as Order Processor and Customer Sales Support. Experience in similar Industrial Market Segment will be considered as a plus
- Experience with SAP. SAP transactions and Office Software knowledge (Power Point, Excel, Word, Outlook) are mandatory
- Expected to have excellent verbal, written communication in English and Italian, knowledge of any other European languages will be a plus
- Customer-oriented attitude and problem-solving attitude, good organizing skills
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