Bartender

Villa Igiea reopened on May 2021 completely refurbished after almost two years of renovation work. It shows contemporary design while maintaining its Liberty soul.
The hotel has 100 rooms and suites, overlooking the flourishing gardens and the Gulf of Palermo. Well-known Chef Fulvio Pierangelini leads the kitchen brigade and conceive the hotel culinary offer. A beautiful Wellness Centre is available for relaxation and body care while sports lovers will find a spacious and well-equipped fitness room. The property is enriched by a see front swimming pool for the exclusive use of Guests.

**La Posizione**

**BARTENDER**

**Main purpose**:
The Bartender provide friendly, attentive, and timely service to our Guests to create an exceptional and personalised experience for each one of them. His/her main objective will be to serve our Guests in order to create such an experience that they will want to return again
Reports to: Bar Manager.

**Main duties & responsibilities**:

- Support the team in attending bar service;
- Engage the Guests following Rocco Forte Hotels service standards and procedures.
- Create and maintain a personalised relationship with guests in order to anticipate their needs;
- Responsible of the cleanliness and tidiness of the Bar;
- Responsible of the equipment and supplies assigned to perform the service;
- Contribute to the achievement of economic targets of the bar. Complete knowledge of all products served by the bar;
- Comply with H&S national rules and company instructions.

**Competencies required**:

- Collaboration: Be able and willing to work as a team within the department and with other departments. Demonstrate sensitivity to cultural differences and diversity, treating others with respect and inclusiveness regardless of position level or background.
- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence. Ask questions to ensure understanding. Listen and respond empathically to others. Use and interpret non-verbal behaviours to enhance understanding.
- Personal development: Be open to and accept constructive feedback and use it to improve. Take on new learning opportunities willingly. Ongoing dialogue with Head of Department on own performance objectives.
- Business orientation: Understand how personal objectives impacts department and hotel targets. Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- Technical Skills: Demonstrate technical competence and knowledge related to the role. Look for Guest’s feedback and use it to improve service. Be responsible for own actions and behaviours.

**Other requirements**:

- English knowledge equivalent to level B1/B2;
- 3 years of professional experience in a similar role; working experience in well-known venues will be a plus;
- A.I.B.E.S. certification is preferred;
- Preferable evidence of self-development through specialized courses, conferences/workshops.

**We offer**:

- Fixed-term contract according to C.C.N.L. Settore Turismo;
- Learning & development activities;
- Career opportunities within Rocco Forte Hotels.
- References

**Workplace**: Villa Igiea, Via Belmonte, 43, 90142 Palermo.