Vip Technico Supporto

3 settimane fa

Milano, Italia HCL Tech A tempo pieno

The evolving economic, political and technological environment in Italy presents companies with a significant opportunity to transform themselves through information technology. All leading Italian companies are transforming their businesses to be ahead of the curve, at the same time improving the efficiency and reducing costs. HCLTech, a prominent IT services provider in Italy, has been a partner of choice for many companies in their journey through this transformation

HCLTech started operations in Europe in 1999 and soon became one of the top IT partners in Italy. Today, we are present in 18 countries in Europe. Five of our top ten engagements are from Europe and over 4500 consultants are dedicated to transforming the business of over 200 European customers.
- **Fluent level in Italian and English.**_

**JD**:

- Provide on-site technical support and troubleshooting for VIP individuals' Wi-Fi connectivity issues and ensure seamless internet access.
- Assist with resolving problems related to meeting room appliances, including but not limited to projectors, screens, and conference call systems.
- Offer guidance and support for accessing the local network, ensuring secure and efficient connectivity.
- Proficient understanding of networking concepts and experience troubleshooting Wi-Fi connectivity issues.
- Strong technical skills in resolving meeting room appliance issues and familiarity with audiovisual equipment.
- Audio video and meeting room configuration and support experience.
- Ability to troubleshoot and resolve access issues related to local networks and permissions.
- Proficiency in windows/apple PC’s and in android/IOS devices.
- Excellent communication skills and the ability to provide top-notch customer service, especially when dealing with VIP clientele.
- Proven problem-solving abilities and a proactive approach to identifying and addressing technical issues.
- Languages: fluent in Italian and English
- Bachelor's degree in Information Technology, Computer Science, or related field preferred.
- Prior experience in a similar on-site support role is highly advantageous.
- Relevant certifications in networking or IT support would be a plus.
- Strong interpersonal skills and the ability to work independently with mínimal supervision.
- This is a full-time position that requires on-site presence at the customer's location in Milan (Italy).

**What we offer**:

- Competitive salary and performance bonuses
- Opportunity for career progression
- Young and vibrant team environment
- Social benefits package
- Professional on-boarding and on-going trainings
- Are you willing to build up your career with us? - We’ll be happy to receive your resume in English
- *Your personal data is secure with us.
- Certificate of Disability in Force by law 68/99. If you have a valid disability certificate, kindly let us know during the selection process._
- **Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL.**_
- **HCL is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.**_

**Salary**: €35,000.00 - €38,000.00 per year

Ability to Commute:

- Milano, Lombardia (required)

Ability to Relocate:

- Milano, Lombardia: Relocate before starting work (required)

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