Program Manager
3 settimane fa
**OPENTEXT - THE INFORMATION COMPANY**
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
Join Opentext in Baden, Switzerland as
**Program Manager (M/F/d)**
As Program Manager at OpenText you serve as the single point of contact for 2-3 key accounts who have multiple projects running and have a high potential for more of these kinds of projects. This means that time must be divided between Business Development and Project Management, i.e. the delivery of services to these customers.
**What you will be doing**
- Develope and deliver new business
- Act as focal point for the customer in order to ensure the highest level of service
- Serve as a point of escalation, managing the escalation through resource assignments coordination between the different Open Text and customer departments/teams
- Manage the scheduling and delivery of all consultancy defined within the project, including onsite visits of the consultants and technical specialists
- Facilitate open communication between the customer and other departments within OpenText
**What it takes to excel**
- Experience in working within a similar Software organization, preferably in roles across 2 or more of the following areas
- Customer Support
- Consulting Services
- Technical Services
- Sales / Account Development
- Basic working knowledge of the Enterprise Information Management (EIM) technologies and ability to hold strategic discussions around their deployment
- Strong interpersonal and people management skills
- Strong attention to detail and demonstrable strength in planning
- Ability to build and manage strong customer relationships, both internal and external
- Self motivated individual used to working in an isolated environment without close direction
- Fluent language skill in German and English
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