Assistant Night Manager

4 settimane fa

Firenze, Italia Villa d'Este SpA A tempo pieno

Join our dinamic team at Villa La Massa

Position Summary

As a Assistant Night Manager you will be responsible for guest’s Safety & Security during the Night Shift, giving assistance and support to guests, coordinating the night team on duty.

**Job Description**:

- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
- Conduct Briefing for all staff during Night Shift.
- Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
- Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Maintain a professional and high quality service oriented environment at all times.
- Act as manager on duty for the hotel dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
- Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
- Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.
- Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Guest Relations Manager prior to shift start.
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.
- Ensure the accurate completion of the daily night audit in a timely fashion.
- Must be able to perform the full night audit if needed.
- Oversee preparation of daily summary reports.
- Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
- Should Show Initiative, Problem Solving, Staff Training, Team Leading.
- Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
- Be aware and able to enforce all fire-life-safety procedures.
- Remain current in all updates with regards to new procedures and training.
- Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

Job Requirements
- Minimum 3 years' relevant experience in luxury hotels in a similar role
- Refined manners with a high sense of hospitality and attention to detail
- Exceptional communication and planning skills
- Strong written and spoken Italian and English; additional languages will be considered a plus
- Legal right to work in Italy

Our Benefits for You
- Canteen service by Villa La Massa culinary team
- Uniform and laundry service
- Employee rates in Villa d’Este Group Hotels, Gift Shop and F&B and Spa experiences
- Learning and development opportunities
- Employee engagement and recognition events and activities

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