Futurecruise Consultant

Who we are

Looking for a career in an international environment rich in cultural diversity that is positive, friendly, and welcoming? You have come to the right place.

We are a respected and valued diverse global community in terms of professionalism, multiculturalism and skills, of more than 20,000 people representing 70 different countries and cultures.

We are a company that listens. Our culture promotes an open, positive, and supportive work environment built with trust and transparency between leaders and team members.

For our members to become the talented professionals our Guests are looking for, key to our People’s Strategy is empowering our employees with outstanding training and development support to fuel their growth both personally and professionally.

**Future Cruise Consultant**:
Aim of the position

The Future Cruise Consultant is responsible for promoting and selling future cruises on board in order to ensure set target achievement in terms of total pax and net revenues fixed month by month. The purpose of the role is to grant the best and highes conversion rate between guests who book on board their future cruises and guests travelling on board. With a strong focus on business, the Future Cruise Consultant catches all the opportunities to familiarize with guests. The role reports to the Senior Future Cruise Consultat but works in team to reach fixed targets according to the Onboard Future Cruise Sales shoreside team directions. Activities are performed : at the desk during the opening hours, by using IT and CRM reservation systems, and in other ship's contexts, such as cocktails, events on board or other occasions where to socialize with guests. Furthermore, the Future Cruise Consultant uses also other levers to reach guests, such as preparing and deliverying welcome letters and leaflets in the cabins or taking part to excursions;
**Main Responsabilities**:
Sells & Promotes activities and special offers to the Guests
Participates in on-board events, excursions, gala events in order to make contacts with Guest

Leads presentation about cruise product and itinerary
Back office activities such as booking managemen

**Job Requirements**:
Secondary school

Experienced in storytelling and sales
Italian Knowledge (spoken) level C2
English Knowledge (spoken) level B2
German or French or Spanish Knowledge (spoken) level B1
Experience in tourism is a plus
Strong attitude to reach sales objectives
Tendency to work intensely to achieve and exceed difficult standards
Natural inclination to engage with and interact with others
Strongly empathetic and inspirational attitude
Reliable, honest, effective

Why join us

We are excited to have you on the team As a member of the Costa Crociere W.I.D.E. Community, you will be empowered with specific trainings and development support to fuel your growth both personally and professionally. We will provide you the necessary arrangements and pay for your travel to and from the port. Meals and accommodation are included onboard, as well as many facilities to enjoy your free time: Gym, Beach, Bar, Internet Point, onboard discounts.