Head Waiter/waitress

**Main purpose**:
The Head Waiter-Waitress is responsible of the flawless delivery of restaurant service to our guests, whose satisfaction is the main objective of our team.
Reports to: Maitre.

**Main duties & responsibilities**:

- Responsible of the satisfaction and service of the restaurant’s Guests. Organise and lead the operations in the part of the restaurant assigned. Coordinate his/her commis de rang in order to meet all service standards.
- Support the Maitre d in creating a personalised interaction with the Guests and tailor made culinary experience for each one of them
- Responsible of the cleanliness and appearance of the restaurant
- Responsible of the equipment and supplies assigned to perform the service
- Contribute to the achievement of the economic targets of the outlet.

**Competencies required**:

- Collaboration: Be able and willing to work as a team within the department and with other departments. Demonstrate sensitivity to cultural differences and diversity, treating others with respect and inclusiveness regardless of position level or background.
- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence. Ask questions to ensure understanding. Listen and respond empathically to others. Use and interpret non-verbal behaviours to enhance understanding.
- Personal development: be open to and accept constructive feedback and use it to improve. Take on new learning opportunities willingly. Ongoing dialogue with Head of Department on own performance objectives.
- Business orientation: Understand how personal objectives impacts department and hotel targets. Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- Technical Skills: Demonstrate technical competence and knowledge related to the role. Look for Guest’s feedback and use it to improve service. Be responsible for own actions and behaviours.

**Other requirements**:

- Fluent in English and Italian;
- Previous work experience in a Restaurant, hotel experience will be a plus;
- Passion for service and ambition to grow professionally;
- Attention to detail.

Contratto di lavoro: Tempo determinato

Benefit:

- Mensa aziendale
- Parcheggio libero
- Supporto allo sviluppo professionale

Orario:

- Turni

Esperienza:

- chef de rang: 1 anno (Obbligatorio)

Lingua:

- inglese (Obbligatorio)

Sede di lavoro: Di persona