Product Manager

4 mesi fa

Milano, Italia Veolia WTS A tempo pieno

**Company Description**
**Job Description** Product Manager**
**European Services Team**
- For this role, you can be based in France, UK, Benelux, Italy or Spain

**What is the purpose of the role?**
The Product / Technology Manager will join our European services team in a transversal role.
Playing a crucial role in supporting our European teams, you will be developing product and technology-related projects across our service offerings by driving business growth and operational excellence.
On the commercial front, you will spearhead efforts to identify and capitalise on product and technology opportunities across current and new customers.
Simultaneously, you will oversee the operational aspects such as service delivery, invoicing & revenue follow up
As we continue to grow and evolve, flexibility and a willingness to take on new challenges will be crucial.

**What are the day to day duties?**
- Collaborate with cross-functional teams to identify and evaluate new product or technology opportunities, aligning us with customer needs and market trends.
- Connecting internal and external customers with relevant experts across our Products & Technology teams
- Develop and maintain efficient dashboards and reporting tools to track booking, revenue, and forecasts
- Monitor and analyse service performance metrics, customer feedback, and usage data to identify areas for improvement and drive continuous optimisation
- Work closely with cross-functional teams, including sales, marketing, operations, and customer support, to ensure seamless service delivery and exceptional customer experience
- Represent the voice of the customer and advocate for their needs, ensuring customer insights drive product and technology decisions
- Provide technical support and guidance to teams on quality, logistics, and other operational aspects related to product and technology implementation
- Stay up-to-date with industry trends, emerging technologies, and best practices in service delivery and product management.

**Qualifications** What skills and background will you likely have?**
- Bachelor's degree in Engineering, preferably in a water-related field, or equivalent experience
- Solid experience in project management and team leadership
- Strong understanding of service offerings, target markets, and customer needs within the European context
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
- Analytical and problem-solving skills, with the ability to analyse data and make data-driven decisions.
- Experience in project management, prioritisation, and resource allocation.
- Strong customer empathy and the ability to gather and interpret customer feedback
- Ability to write and speak in both English and French
- Willingness and ability to travel frequently within Europe, with possibility of further afield on occasions

CVs not in English cannot be considered.

All of your information will be kept confidential according to country guidelines.

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