Quality Complaints Analyst

We offer an interesting opportunity to join our Quality Compliance team, based in Bussolengo (VR) a
Quality Compliants Analyst, reporting to the Quality Compliance Manager.

In this role, you can evaluate, investigate, and resolve complaints while also analyzing complaint data and gathering additional information as needed. You will manage the complaint investigation process end-to-end.

You will work with other teams in a collaborative environment to complete the end-to-end complaints process in a highly regulated environment.

What will your contribution be?

- Evaluate, investigate, track and complete complaints through effective and established complaint handling process.
- Ensure accurate documentation of evaluation and investigation results with the assigned complaint records.
- Collaborate with Engineering, Customer Support, Field personnel, and other appropriate groups for adequate initial evaluation of complaints.
- Participate and collaborate objectively with productive conclusions in the Complaint Handling Unit meetings.
- Coordinate with the reportable complaint investigators in providing any missing information for root cause activities.
- Collaborate with Complaint Handling Unit for reportable complaints as well as CAPA Review Board for Correction and Removal process.
- Assist in trending of complaints and collaborate with the appropriate groups to ensure that the data gets pushed to the appropriate departments for actions.
- Support reviews and audits assigned.
- Identify and drive process related improvements related to compliance and efficiency gains.
- Work with the Complaint Handling Supervisor for any other projects assigned.

What are we looking for?
- Five years of experience in a medically regulated and technical environment. Experience with electrical components and/or medical device software is a plus.
- BS in engineering discipline or equivalent education, experience, training.
- Demonstrated strong results orientation.
- Fluency in English
- Good knowledge of Microsoft Office

What skills are you improving?
- Must be able to work under pressure to meet regulatory reporting time frames and company requirements.
- Strong sense of responsibility and self-motivation with demonstrated ability to function independently and in a group environment.
- Requires the proven ability to consistently meet and/or exceed goals. Must be capable of making commitments, setting priorities, and delivering results on time.

What will you find?
- Friendly, warm, and innovative atmosphere
- Healthy, inspiring, and international and inclusive work environment
- Training and development opportunities
- Smart working ( 2 days per week)
- Competitive reward packages
- Annual bonus plan
- Social and company events
- Wellbeing initiatives (welfare..)
- Canteen
- Benefits (Pension Fund
- Health Insurance)

What we offer?
- This is a full time job
- The contract is a permanent contract
- Salary package range : 35.000/40.000 euro