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Regional Co-ordinator

5 mesi fa

Milano, Italia ATC Computer Transport & Logistics A tempo pieno

ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability.

Our mission is to deliver and install Europe’s data centres with precision and care. We achieve this by focusing on our team and our services:

- Our Team - Powered by people to keep data centres moving safely and securely.

We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies.

Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients.
- Our Services - We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure.

From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation.

ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward.

**Requirements**:
**Main Purpose of the Job**

The Regional Coordinator for a region will work as part of a new team to represent ATC at customers’ sites and with local vendors. By being a physical and visible presence, the coordinator will ensure the highest standards of customer service are achieved and maintained at customer collection and delivery points. The coordinator will enable ATC’s relationships with customers to be strengthened and open up new opportunities for mutual business.

The Regional Coordinator will act as ATC’s point of contact at customers’ sites, creating a frictionless channel of communications by being a ‘go to’ person. The coordinator will manage the delivery of ATC’s service levels for our clients and with our vendors. Working in partnership with ATC’s Management and the Planning Team, the RC will monitor the performance of partners and sub-contractors to ensure they are aligned with the needs of our clients, to ensure that all expectations are consistently and professionally achieved.

The Regional Coordinator will report to the Data Centre Project Manager and work closely with the Senior Management and Planning Team. The coordinator will represent ATC’s best interests at all times, acting as the eyes and ears for ATC while at the same time maintain and improving customers’ relationships. To be a strong pro-active physical presence with customer on their sites, gaining the trust of customers through direct engagement. Being accessible to customer(s) and building a strong rapport with them. Reporting on vendor performance and in conjunction with ATC Planning Team suggesting improvements to overall customer(s) experience. Proactively being one step ahead of any potential issues that may arise and advising on solutions.

CUSTOMER RELATIONSHIP MANAGEMENT
- Act as a point of contact for customers and vendors in the region and develop trusted relationship with all of them
- Be accessible to customer(s), providing feedback on all inquiries using open and timely communications
- On a daily basis interact with ATC’s management on all aspects of customer relationships in the region.
- Alerting ATC Management of any issues or changes in customer requirements and suggest improvements if applicable
- Actively seek customers feedback so we can learn and grow together, and also enjoy in their satisfaction

OPERATIONAL
- As we are working at customers sites physical presence of ATC’s representative is something we are depending on, for deliveries and/or collections
- Ensuring that all H&S and security protocols are followed, also please alert if changes occur and confirm all customer procedures have been adhered to.
- Update/contact customers, partners and ATC’s Planning team with the status of collections and/or deliveries ETA’s, Arrival conformations, site departures
- Providing feedback on the performance of personnel provided by ATC’s vendors.
- Reporting and liaising on KPIs with ATC’s management
- Ensuring customers’ SLAs and SOPs are understood and communicated to vendors and ATC’s Planning Team
- Continually documenting and updating all customer / sub-contractor contact details
- On occasion may be required to visit/attend other European sites, and please advise if anything can be implemented from Region that you represent
- As we empower learning and development, from time to time you’ll be asked to perform other duties or participate in projects in line with your skills, experience, competencies, or possible areas you want to learn

**Benefits**

The remunerating package, including salary a