Order Handling Specialist

6 mesi fa

Genova, Italia ABB A tempo pieno

**Order Handling Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Order Handling Specialist is the first point of contact for Motion Traction customers and business partners in Italy and overseas. In this role and using your customer service skills and knowledge, you will aid the SCM team by reacting to customer inquiries.

**This position reports to**:
Procurement Manager

**Your responsibilities**:

- Processes orders by coordinating with Sales, Project Management, Operations, Logistic and other internal teams to ensure that customers receive accurate and timely delivery of products.
- Ensures accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc.
- Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Project Management, Operations, Supply Chain Management, and other internal and/or external teams.
- Supports Sales team in After-Sales Service with resolution of customer issues and by ensuring effective and efficient customer communication even by specific commercial communication tools.
- Coordinates resolution with After-Sales Service and/or Spare Parts teams.
- Proactively informs customers about issue status based on inputs and clarifies any questions.
- Collaborates with the warehouse team or 3PL (third-party logistics provider) to verify that all relevant processes for unloading/loading are in place, controlled and documented.
- Works closely with transport service providers and customs brokers to assure efficient and effective execution of processes, assists in obtaining necessary transport permits and codes and prepares proper transportation paperwork and import / export documentation.

**Your background**:

- A master’s degree in Management Engineering, Economy or Languages.
- Knowledge of SAP is nice to have.
- Good Knowledge of MS Office.
- Knowledge of principles and practices in customer service.
- Strong written and spoken communication skills both in Italian and English language.
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.

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