IT Assistant

OVERVIEW

**Post Number**: 1ITSCPA 111TP

**Grade**: G-4

**Parent Sector**: Natural Sciences Sector (SC)

**Duty Station**: Trieste

**Job Family**: Computer Sciences / Information Technologies

**Type of contract**: Project Appointment

**Duration of contract**: 1 year

**Application Deadline (Midnight Paris Time)**: 27-FEB-2023

**UNESCO Core Values**: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

OVERVIEW OF THE FUNCTIONS OF THE POST
Founded in 1964 by the late Nobel Laureate Abdus Salam and located in Trieste (Italy), the Abdus Salam International Centre for Theoretical Physics (ICTP) seeks to accomplish its mandate by providing scientists from developing countries with the continuing education and skills that they need to enjoy long and productive careers. ICTP has been a major force in stemming the scientific brain drain from the developing world. For more than 50 years, ICTP has been a driving force behind global efforts to advance scientific expertise in the developing world.
Long Description
Under the direct supervision of the Head, Information and Communication Technology (ICT), the incumbent is responsible for solving technical problems interrelated with IT disciplines while liaising with colleagues within ICTS, and for carrying out a wide range of maintenance tasks within Apple’s Operating Systems.

**Essential responsibilities include**:

- Provide 1st line user support and provide basic training to users related to Apple hardware and software which runs on the Apple platform
- Solve technical issues
- Install ICTP standard software and other specific software on Apple computers
- Perform system upgrades related to the Apple platform
- Collaborate with colleagues on connectivity matters related to Apple system

COMPETENCIES (Core / Managerial) Accountability (C) Communication (C) Innovation (C) Knowledge sharing and continuous improvement (C) Planning and organizing (C) Results focus (C) Teamwork (C) Professionalism (C) - For detailed information, please consult the UNESCO Competency Framework.
REQUIRED QUALIFICATIONS
EDUCATION

Completed secondary, technical and/or vocational school.

WORK EXPERIENCE

At least three (3) years of relevant working experience in administrative/technical/IT support services.

Experience in providing software assistance to Apple computers

Experience in user support services

SKILLS/COMPETENCIES

Ability to work harmoniously with staff members of different nationalities and cultural backgrounds.

LANGUAGES

Good knowledge of English (Written and spoken)

DESIRABLE QUALIFICATIONS
EDUCATION

**Certification or training in one of the following areas**: Information Technology, Electronics or Computer Science

WORK EXPERIENCE

Experience in an international environment (i.e. United Nations (UN) system).

LANGUAGES

Working knowledge of Italian (written and spoken)

BENEFITS AND ENTITLEMENTS
UNESCO’s salaries consist of a basic salary and other benefits which may include if applicable: 30 days annual leave, family allowance, medical insurance, pension plan etc.

For full information on benefits and entitlements, please consult our Guide to Staff Benefits.

SELECTION AND RECRUITMENT PROCESS

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UNESCO does not charge a fee at any stage of the recruitment process.