Groups and Events Agent

5 mesi fa

Milano, Italia DoubleTree by Hilton Milan A tempo pieno

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Groups and Events Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.

**What will I be doing?**

As Groups and Events Agent, you will maximise revenue opportunities for Group bookings by driving sales leads and increasing conversions. The Groups and Events Agent will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Groups and Events Agent will perform the following tasks to the highest standards:

- Complete Hilton University courses and pass the tests.
- Good Knowledge of hotel product and activities.
- Receive and convert incoming enquiries to achieve targets and maximize revenue
- Seek opportunities to increase sales and conversions within the Team
- Focus on a consistently executed up-selling approach
- Build strong relationships with customers to fully understand their needs
- Arrange and carry out Hotel show rounds
- Ensure the complete administration and execution of all group bookings.
- Check arrival guests or groups daily, making sure the guest information, requirements and price information is correct.
- Always maintain a sales attitude, not losing any sales opportunity in the hotel.
- Make sure all commissions are correct and followed-up on promptly.
- Make sure all reject business is filed with the reasons.
- Comply to the hotel credit policy and make sure all forecast revenues are met.
- Ensure all information input is correct.
- Maintain clean and tidy work areas at all times.
- Comply with all systems and procedures as laid down by the hotel.
- Strictly follow brand standards
- Carry out any other reasonable duties and responsibilities as assigned.

*The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

**What are we looking for?**

A Groups and Events Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Good organizational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
- Excellent command of written and spoken English and Italian to meet business needs.
- Integrity: We do the right thing all the time
- Ownership over own actions and decisions
- We operate with a sense of urgency and discipline

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Demonstrated previous experience working within Groups or Reservations
- Knowledge of the hotel property management systems(Opera PMS would be a plus)

**Disclaimer**
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Contratto di lavoro: Tempo pieno, Tempo determinato
Durata contratto: 11 mesi

Retribuzione: €21.709,66 all'anno

Orario:

- Dal lunedì al venerdì
- No weekend
- Turno diurno

Tipi di retribuzione supplementare:

- Quattordicesima
- Tredicesima

Domande di preselezione:

- Utilizzo Opera PMS.

Lingua:

- Italiano (Obbligatorio)
- Inglese (Obbligatorio)

  • Groups and Events Agent

    3 mesi fa

    Milano, Italia DoubleTree by Hilton Milan A tempo pieno

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Groups and Events Agent

    3 mesi fa

    Milano, Italia Hotel VIU Milan A tempo pieno

    Siamo alla ricerca di un/a **Groups and Events Agent**, che verrà integrato/a all’interno del reparto Reservations&Revenue. Lui/Lei avrà il compito di gestire, valutare e sviluppare in modo efficace tutte le richieste di prenotazioni, gruppi, eventi e individuali. **Mansioni**: - Inserire, controllare e aggiornare le prenotazioni - Assicurarsi che...

  • Reservation & Events Agent

    5 mesi fa

    Milano, Italia Duo Milan Porta Nuova, Tribute Portfolio A tempo pieno

    **Role**:Reservation & Events Agent **Property**:Duo Milan Porta Nuova, Tribute Portfolio **Report to**: Reservation & Events Manager **Company Profile** Duo Milan Porta Nuova, Tribute Portfolio is a 4-star, 239 rooms, including 11 suites, all completely renovated with bright colours and unexpected details. In addition, the Hotel has a Bistrot with...

  • Reservation & Events Agent

    3 mesi fa

    Milano, Italia Duo Milan Porta Nuova, Tribute Portfolio A tempo pieno

    **Role**:Reservation & Events Agent **Property**:Duo Milan Porta Nuova, Tribute Portfolio **Report to**: Reservation & Events Manager **Company Profile** Duo Milan Porta Nuova, Tribute Portfolio is a 4-star, 239 rooms, including 11 suites, all completely renovated with bright colours and unexpected details. In addition, the Hotel has a Bistrot with...

  • Reservation & Events Agent

    2 settimane fa

    Milano, Italia Duo Milan Porta Nuova, Tribute Portfolio A tempo pieno

    **Role**:Reservation & Events Agent **Property**:Duo Milan Porta Nuova, Tribute Portfolio **Report to**: Reservation & Events Manager **Company Profile** Duo Milan Porta Nuova, Tribute Portfolio is a 4-star, 239 rooms, including 11 suites, all completely renovated with bright colours and unexpected details. In addition, the Hotel has a Bistrot with...

  • Reservation and Events Coordinator

    1 mese fa

    Milano, Lombardia, Italia Italian Hospitality Collection A tempo pieno

    Job DescriptionDuo Milan Porta Nuova, Tribute Portfolio is a 4-star hotel with 239 rooms, including 11 suites, all completely renovated with bright colors and unexpected details. The hotel features a Bistrot with Italian and international cuisine, a Bar, and a Courtyard for informal meetings or relaxing breaks. Additionally, it has a fully equipped fitness...

  • Reservations and Events Coordinator

    1 mese fa

    Milano, Lombardia, Italia Italian Hospitality Collection A tempo pieno

    Duo Milan Porta Nuova, Tribute Portfolio is a 4-star hotel with 239 rooms, including 11 suites, all completely renovated with bright colors and unexpected details. The hotel features a Bistrot with Italian and international cuisine, a Bar, and a Courtyard for informal meetings or relaxing breaks. In addition, the hotel has a fully equipped fitness center and...

  • Groups & Events Supervisor - Sheraton Diana

    2 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24170951 **Categoria la Posizione** Event Management **Sede** Sheraton Diana Majestic Milan, Viale Piave, 42, Milan, Città Metropolitana di Milano, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Management **JOB SUMMARY** **Temporary position until 31st May...

  • Groups & Events Sales Supervisor/manager - Sheraton

    5 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **Job Number** 23201516 **Job Category** Event Management **Location** Sheraton Diana Majestic Milan, Viale Piave, 42, Milan, Città Metropolitana di Milano, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As a Groups & Events Manager you will be looking after Groups,...

  • Groups and Events Supervisor

    6 mesi fa

    Milano, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24030965 **Categoria la Posizione** Food and Beverage & Culinary **Sede** The Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management *** Directly reports to Groups & Events Manager, the role is...

  • Events & Groups Coordinator

    5 mesi fa

    Milano, Italia Galleria Vik Milano A tempo pieno

    Galleria Vik Milano – struttura 5 stelle lusso all'interno della splendida cornice di Galleria Vittorio Emanuele nel cuore di Milano, parte di SLH, è alla ricerca di un/una Events & Groups Coordinator, a supporto dell'ufficio commerciale.La risorsa si occuperà delle seguenti attività e riporterà direttamente al Sales Manager: • Gestione richieste...

  • Groups & Events Executive

    6 mesi fa

    Milano, Italia Emaar Hotels & Resorts SRL (Armani Hotel Milano) A tempo pieno

    PRINCIPAL ACCOUNTABILITIES: - Work together with Executive Chef, F&B Department, Housekeeping and Lifestyle to monitor standards and services, suggest and implement necessary changes. - Maintain mutual understanding with all other hotel departments. - Keep and maintain the general filing systems as well as all other filings as designated. - Provide the...

  • Groups & Events Specialist

    3 settimane fa

    Milano, Italia Cosmo Hotel spa A tempo pieno

    Palazzo Parigi Hotel & Grand SPA, struttura 5 stelle lusso nel cuore di Milano, è alla ricerca di un/una Groups & Events Specialist, ad integrazione del proprio ufficio commerciale. **La risorsa si occuperà delle seguenti attività**: Gestione dei contatti con aziende, agenzie e potenziali clienti; “Site inspections” con i potenziali clienti; Redazione...

  • Groups & Events Specialist

    5 mesi fa

    Milano, Italia Cosmo Hotel spa A tempo pieno

    Palazzo Parigi Hotel & Grand SPA, struttura 5 stelle lusso nel cuore di Milano, è alla ricerca di un/una Groups & Events Specialist, ad integrazione del proprio ufficio commerciale. **La risorsa si occuperà delle seguenti attività**: Gestione dei contatti con aziende, agenzie e potenziali clienti; “Site inspections” con i potenziali...

  • Reservations and Events Coordinator

    3 settimane fa

    Milano, Lombardia, Italia Italian Hospitality Collection A tempo pieno

    Main Responsibilities:Organize and coordinate all aspects of internal events and group bookings.Ensure that groups and events are booked and converted in line with the hotel's strategy.Prepare and communicate all relevant information to other departments.Maximize customer satisfaction to ensure return of business.Key Requirements:Strong interpersonal and...

  • Groups & Events Specialist

    3 settimane fa

    Milano, Italia Cosmo Hotel Spa A tempo pieno

    Palazzo Parigi Hotel & Grand SPA, struttura 5 stelle lusso nel cuore di Milano, è alla ricerca di un/una Groups & Events Specialist, ad integrazione del proprio ufficio commerciale.La risorsa si occuperà delle seguenti attività: Gestione dei contatti con aziende, agenzie e potenziali clienti; "Site inspections" con i potenziali clienti; Redazione di...

  • Groups & Conferences Agent

    6 mesi fa

    Milano, Italia DoubleTree by Hilton Milan A tempo pieno

    DoubleTreeby Hilton Milan is excited to announce that we are now recruiting for our growing high-performance team.Situated in the business district of Milano Certosa, the DoubleTree by Hilton Milan is a brand of the Hilton portfolio and as a part of the front desk staff, you will have the opportunity to create a remarkable experience for every single...

  • Groups & Events Specialist

    5 mesi fa

    Milano, Italia Palazzo Parigi Hotel & Grand Spa A tempo pieno

    Palazzo Parigi Hotel & Grand SPA, struttura 5 stelle lusso nel cuore di Milano, è alla ricerca di un/una Groups & Events Specialist, ad integrazione del proprio ufficio commerciale. La risorsa si occuperà delle seguenti attività: - Gestione dei contatti con aziende, agenzie e potenziali clienti; - “Site inspections” con i potenziali clienti; -...

  • Groups & Events Specialist

    3 settimane fa

    Milano, Italia Palazzo Parigi Hotel & Grand Spa A tempo pieno

    Palazzo Parigi Hotel & Grand SPA, struttura 5 stelle lusso nel cuore di Milano, è alla ricerca di un/una Groups & Events Specialist, ad integrazione del proprio ufficio commerciale. La risorsa si occuperà delle seguenti attività: - Gestione dei contatti con aziende, agenzie e potenziali clienti; - “Site inspections” con i potenziali clienti; -...

  • Groups & Events Specialist

    6 mesi fa

    Milano, Italia Palazzo Parigi Hotel & Grand Spa A tempo pieno

    Palazzo Parigi Hotel & Grand SPA, struttura 5 stelle lusso nel cuore di Milano, è alla ricerca di un/una Groups & Events Specialist, ad integrazione del proprio ufficio commerciale. La risorsa si occuperà delle seguenti attività: - Gestione dei contatti con aziende, agenzie e potenziali clienti; - “Site inspections” con i potenziali clienti; -...