Technical Writer

3 giorni fa

Bologna, Italia KANTAR A tempo pieno

Insights

Kantar is the world’s leading data, insights and consulting company and our Insights colleagues are experts in human understanding. They help clients define what brands should stand for, how to disrupt and renew their offer, how to connect with audiences and how to win with consumers and customers.

Job Details
- As a Technical Writer you will work with our agile teams to deliver our software guidelines, procedures, and release note communication for our products. You will play a key role in enabling our internal teams on the benefits and workings of the features and capabilities within our software.
- In this role, you will:
- Work alongside the product owners and engineering team, you will document our solution’s feature capabilities, writing manuals to enable the configuration and usage.-
- Work with the senior technical writer to review and establishes the information hierarchy for the documentation-
- Work within the team to maintain the standards for the content across our solutions.-
- Review, challenge, and copy-edit the content created by non-writers and drive best practices in technical writing with others.-
- Champion incremental improvements of the documentation and release artefacts and foster an environment that encourages all team members to contribute.-
- Bringing the pain points from readers of the documentation and understanding the needs of your users back to the product owners, and engineering team.-
- Collaborate with the team to create supporting media to enable easy-to-consume articles. (e.g Videos, GIFs, and images)- For this role, you need to have:
Previous experience with documenting B2B technical platforms (e.g API, Installations, and configuration tools)-
- Proven working experience in the technical writing of software documentation for a technical audience-
- Native-level English or equivalent (C1)-
- Good verbal and written communication skills and no difficulty in facilitating and contributing discussions with colleagues in individual and group settings-
- Strong organizational and interpersonal skills-
- Determination to influence the content with a focus on the user experience of the documents and tooling.- Additionally, these are a plus- Experience with Revenue Growth Management or Trade Optimisation processes-
- Experience with or interest in Document360-
- Experience with SaaS products.Kantar XTEL is a leading global revenue management solutions provider for consumer goods companies (CPG). We help our clients’ businesses grow smarter, every day, through our holistic and proven digitalisation and change management approach.

By combining state-of-the-art technology, deep industry expertise, data management and a proven approach to data and change management, the company’s Revenue Management suite supports CPGs towards value realisation and profitable revenue growth.

Country

Italy

Location

Bologna, Via del Lavoro

Why join Kantar?

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.

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