Front Office Manager- Anantara Palazzo Naiadi Rome
4 mesi fa
A luxury hospitality brand for modern travellers, connecting them to genuine places, people and stories through personal experiences, and providing heartfelt hospitality in the world’s most exciting destinations.
Anantara Hotels, Resorts & Spas is delighted to welcome the 5* Palazzo Naiadi to our worldwide collection of exclusive hotels and resorts. With the perfect centric location for both leisure and business, this 19th century marble palace hotel is situated on the majestic Piazza della Repubblica, right in front of the famous Diocletian Thermal Baths dating from 306 BC and just a stone’s throw from the city’s iconic monuments.
The 232 rooms, from comfortable Duplex and Premium rooms to spacious suites and a presidential apartment, are elegantly designed in a Neoclassical style with the perfect ambiance to relax or stay connected while experiencing Rome from a unique and authentic perspective.
A selection of dining options including the Ineo Restaurant and the Seen Rooftop Restaurant & Lounge Bar are available for guests. The hotel’s signature cocktails are served at the Lobby Bar and be sure to savor the Anantara Signature breakfast, served daily. A spa, fitness center and outdoor pool are also available.
The wonderful rooftop terrace offers a suggestive view across Piazza della Repubblica.
WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE
At Anantara we always behave in the following way
We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our colleagues.
We use our initiative and always find the best way to solve a problem for a guest or a colleague.
We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
We always think of new ways to surprise and delight our guests.
We treat guests and colleagues with dignity and respect. Everyone is important.
We hold ourselves to the highest standards of honesty and integrity.
We are proud to represent our hotel and our country to guests from all over the world.
At Anantara, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.
**FRONT OFFICE MANAGER - ANANTARA PALAZZO NAIADI ROME**:
We are looking for a Front Office Manager to join our luxury hotel Anantara Palazzo Naiadi Rome.
WHY THIS JOB EXISTS
To serve the needs of the business, our guests and our colleagues by managing the effectiveness of the day-to-day Front Office operation, maximizing sales, revenue & profit growth, and by being a key point of contact for guest interaction in the hotel.
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
**Planning and Organizing**:
Participate in preparation of the hotel's strategic and marketing plans. Prepare the Front Office team budget.
Plan and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures.
Maintain full knowledge of the Property Management and Call Centre computer systems.
Operations
Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
Remain accountable for all elements of the department operations.
Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
Drive the implementation of all sales and promotional programs of the hotel. Take personal responsibility for driving Upselling within the property.
Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
Develop and maintain a motivational working environment within the department.
Provide coaching and counseling, support and guidance to the associates as required.
Ensure associates are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
Administration
Establish and maintain effective employee relations.
Liaise with HR in all employee matters including interv
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