Field Service Planner Administrative

2 mesi fa

Seregno, Italia Emerson A tempo pieno

We are looking for a well organized person, with a passion for customer focused work, ready to take their career forward in a world world-class technology leader

Our new colleague to be the main point of contact with customers, services managers and sales, communicating with both the Italy office and the order entry team in Cluj, Romania. They will have an active role in planning field service activities, assigning the appropriate specialists to handle customer needs, maintaining an accurate activity schedule and gathering reports on completed assignments.

In This Role, Your Responsibilities Will Be:

- Maintain customer\supplier relationship regarding planning activities.
- Keep customers advised of the status of service requests, potential issues and upcoming preventative maintenance activities.
- Create and schedule on-site services, taking into account customer needs, capability and availability within the team, and prepare the proper Job tasks the Oracle Service Cloud tool (OSC) for tracking.
- Manage the hours, prepare service orders deviations & report to our Service Outside Sales team.
- Keep Service Records/Request: Micro Projects (MICP), Small Projects (SMAP), Contracts & TRED training (CNT).
- Creation and registration of training courses, and enroll to the different participants in the courses in the My Training web tool. Owner of the file and control of training orders (TRED)
- Collect, account for and organize engineering reports, verify that service hours are accurate in the system and send certifications for customer invoice control.

**Who You Are**:
You provide timely and helpful information to individuals across the organization. You stay aligned with your goals and stay productive. You establish and maintain effective customer relationships.

**For This Role, You Will Need**:

- Business (Commercial) Education
- Min. of 1+ year experience in order administration
- Fluent in English
- Proficiency in Microsoft Office tools and IT in general
- Good Analytical & interpersonal skills, in order to get along with customers, team members and sub-contractors.

**Preferred Qualifications that Set You Apart**:

- Knowledge of Business Systems Oracle.
- Detailed knowledge in customer order completing.

**Our offer to you**:
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

  • Field Service Engineer

    2 mesi fa

    Seregno, Italia Emerson A tempo pieno

    As the Field Service Engineer in the Process System Solution business unit, your role will be to support our customers (mainly pharma and chemical plants) by delivering activities required for maintenance, solving and incident resolution, technical support, system upgrades, warranty services, training, performing configuration and/or modifications, and...

  • Field Service Engineer

    4 settimane fa

    Seregno, Italia Emerson A tempo pieno

    As the Field Service Engineer in the Process System Solution business unit, your role will be to support our customers (mainly pharma and chemical plants) by delivering activities required for maintenance, solving and incident resolution, technical support, system upgrades, warranty services, training, performing configuration and/or modifications, and...

  • Field Service Engineer

    4 settimane fa

    Seregno, Lombardia, Italia Emerson Electric A tempo pieno

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our Process System Solution team. As a Field Service Engineer, you will be responsible for delivering activities required for maintenance, solving and incident resolution, technical support, system upgrade, warranty services, training, performing configuration and/or modifications, and...

  • Field Service Engineer

    4 settimane fa

    Seregno, Lombardia, Italia Copeland A tempo pieno

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our Process System Solution team. As a key member of our Lifecycle Services team, you will be responsible for delivering activities required for maintenance, solving and incident resolution, technical support, system upgrade, warranty services, training, performing configuration and/or...

  • Field Service Engineer

    1 mese fa

    Seregno, Lombardia, Italia Emerson A tempo pieno

    As a Field Service Engineer in the Process System Solution business unit at Emerson, you will play a critical role in supporting our customers in the pharma and chemical plants industries. Your responsibilities will include delivering activities required for maintenance, solving and incident resolution, technical support, system upgrades, warranty services,...

  • Field Instruments Sales Manager, Italy

    5 mesi fa

    Seregno, Italia Emerson A tempo pieno

    We are looking for a **Field Instruments, Sales Manager Italy **, based in Seregno, who will directly handle, mentor and guide the Field Instruments Italy Sales Team and engage with all appropriate customers to plan, develop and control the implementations of Sales Initiatives in the agreed sales territory. If you consider yourself an outstanding sales...

  • Manager Lifecycle Service Proposals

    6 mesi fa

    Seregno, Italia Emerson A tempo pieno

    Are you an **emerging talent **looking for an opportunity to learn new skills and grow? Join our dedicated team of motivated professionals who share a collective passion for progress and excellence! Based anywhere in Europe, the Manager Lifecycle Service Proposal plays a key role within the organization responsible for leading and coordinating the proposal...

  • Technical Support Specialist

    4 settimane fa

    Seregno, Lombardia, Italia Emerson A tempo pieno

    We are seeking a highly skilled Field Service Engineer to join our Lifecycle Services team, supporting customers in the process industry with maintenance, technical support, and system upgrades for DeltaV DCS systems.As a key member of our team, you will be responsible for delivering activities such as maintenance, solving and incident resolution, technical...

  • Strategic Sales Manager for Measure System Solutions

    3 settimane fa

    Seregno, Lombardia, Italia City Of Shakopee, Mn A tempo pieno

    Job Title: Sales Manager for Measure System SolutionsAbout the Role:As the Sales Manager for Measure System Solutions, you will lead the Measure System Solutions Sales Team. Reporting to the Field Instruments Sales Director, you will engage with customers to develop and control the implementation of Sales Initiatives to achieve orders volume and...

  • Sales Manager for Analytical Solutions

    3 settimane fa

    Seregno, Lombardia, Italia Emerson A tempo pieno

    Job Title: Sales Manager for Analytical SolutionsAbout the RoleAs a Sales Manager for Analytical Solutions, you will lead the sales team for measure system solutions. Reporting to the Field Instruments Sales Director, you will engage with customers to plan, develop, and control sales initiatives to achieve order volume and profitability targets for agreed...

  • Sales Manager for Analytical Solutions

    4 settimane fa

    Seregno, Lombardia, Italia Copeland A tempo pieno

    As the Sales Manager for Analytical Solutions, you will lead the sales team responsible for Measure System Solutions. Reporting to the Field Instruments Sales Director, you will engage with customers to plan, develop, and control the implementation of sales initiatives to achieve order volume and profitability targets for agreed product lines and system...