Global Shop Logistic Support Specialist
6 mesi fa
**Who we are**Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. More than 19,300 professionals every day in a network more than 9,400 points of sale give back the joy of hearing, feeling, and living to thousands of people across the world.In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it's only through strong investment in talent engagement, continuous professional development, support, and recognition that our people can exceed every limit and build a fulfilling career.Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybryd working policy, allowing employees to work
**9 days/month remotely**.Amplifon Headquarter is looking for a talented resource to join the Global Supply Chain Team and to be part of the
**Shop Logistic Support Specialist** will:
- Guide the Local Shop Logistic Support team in the daily activities and support them in the exception management and in the supplier issue resolution.
- Perform analysis on performances and process monitoring activities for a cluster of countries.
- Manage service support for the assigned countries
- Manage supplier performances and collaborate with them to assure flowless communication and prompt problem solving
- Team up with account payable team, supply chain and IT team to assure Procure to Pay processes are efficient as well as accurate (claims, return management, etc.)
- Contribute to improve the Purchasing processes and support performance excellence journey
- Recommend improvement actions based on the continuous analysis of KPIs, both internally and with suppliers
- Contribute to Roll-out Amplifon Supply Chain transformation in the different Country Organization
**What you'll need**
- Bachelor's degree in supply chain management, operations, logistics or engineering
- 3-5 years of experience in Supply Chain, Customer Service, Logistic Operations, Procurement Operations, Sales Support
- Continuous improvement oriented
- Very good knowledge of MS Office in particular Excel
- Customer oriented approach, able to problem solve and support resolution
- Ability to work well through cross-functional activities and responsibilities and to drive them
- Very good team player
- Excellent communication and analytical skills
- Fluent in English and in Italian, other languages (i.e. French, German) are appreciated
- Working knowledge of ERP (Oracle preferred) and order automation tools (EDI protocols, Supplier Portals, et.)
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