Hotel Front Office Manager

**Hotel Front Office Manager**

A Front Office Manager is responsible for overseeing all Front Office & Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

As a Front Office Manager, you are responsible for overseeing all Rooms Division operations to deliver an excellent Guest experience. A Front Office Manager /Rooms Division Manager will also be required to evaluate guest satisfaction and set department targets and objectives. You are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while delivering excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests. Specifically, you will be responsible for performing the following tasks to the highest standards:
Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs, and resolve any issues that may arise resulting in the highest possible guest satisfaction

Maintain a high-performance standard among guest contact employees to ensure they are knowledgeable, friendly, and courteous at all times

Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation

Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

Operate within departmental budgets through effective stock and cost controls and well managed schedules

Set departmental targets and objectives, work schedules, budgets, and policies and procedures

Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork

Ensure team members have an up-to-date knowledge of all room categories and amenities

Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Ensure staffing levels cover business demands

Ensure ongoing training

Ensure communication meetings are conducted and post-meeting minutes generated

Recruit, manage, train and develop the Room Division team in accordance with Hotel GM

Contribute to succession planning within the hotel and company

Ensure team members comply with hotel security, fire regulations and all health and safety legislation

Proficient in property management systems

Assist other departments wherever necessary

Ensure the department adhere to company policies and procedures

What are we looking for?

A Front Office Manager is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Front Office Management experience in the hotel/leisure/retail sector in a big hotel/resort

Strong leadership skills to manage and motivate the team

Excellent organisational and planning skills

Excellent communication skills

Good financial awareness

Accountable and resilient

Ability to work under pressure

Flexibility to respond to a range of different work situations

Contratto di lavoro: Tempo pieno, Tempo determinato

Orario:

- Orario flessibile

Esperienza:

- Front Office Manager: 3 anni (Obbligatorio)

Lingua:

- Inglese (Obbligatorio)
- Tedesco (Obbligatorio)

Disponibilità a lavorare per turni:

- Turno di giorno (Obbligatorio)
- Turno serale (Obbligatorio)

Sede di lavoro: Un'unica sede