Copernicus Account Manager

3 giorni fa

Frascati, Italia Serco Europe A tempo pieno

Job Introduction
At Serco, we strive to promote and enable the diversity, development, wellbeing and safety of our people. We understand that healthier, happier employees go hand-in-hand with strong business performance, enhanced productivity and better outcomes for those we serve. We want everybody who works for Serco to have a positive experience and access to opportunities to develop in their chosen careers.

Serco in Italy is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency and other institutions. The company also offers vast experience to a huge number of IT and space markets including : central governments, defence organisations, the aerospace industry and commercial companies.

**_Does working in a Serco environment sound appealing to you?_**

We would love to hear from you and your interest in the new opportunity of Copernicus Account Manager in Frascati (Rome)

Main Responsibilities
As Copernicus Account Manager you will be responsible for:

- Management of the Copernicus Services users.
- CSP Progress Review organization and managing.
- Recording, Tracking, analysis of User Needs and their mapping in Data Warehouse Requirements (DWH).
- Support ESA in translating user needs/requirements to technical requirements for future architecture and procurement.
- End to End Management of Copernicus Space Component Data Access (CSCDA) Datasets (Data Access Portfolio updates, status, level of implementation, daily monitoring of orders, escalations, closure).
- Quota management.
- User survey process management.
- Copernicus Contributing Mission Entities (CCME) monthly report reconciliation and validation.
- CSCDA Evolution support (including requirements definition support, (Invitation To Tender, Contract Change Notices) and Operations Scenarios definition.
- Provide support on technical solutions for specific ESA/EC requests (quota management, new mission to be offered to CSCDA users).
- Technical interfaces monitoring (CCMs-CSCDA).
- Routine operations monitoring and link to CCM Quality Control.

**_ The following skills and experience are mandatory:_**
- Degree in a relevant technical field such as Physics, Engineering, Mathematics, Geography or Geosciences.
- At least 5 years of experience in a Space EO industrial or research environment.
- Knowledge of ESA EO missions and their operational context.
- Awareness of Copernicus environment stakeholder and Copernicus Contributing Missions.
- Experience in drafting and editing complex technical reports.
- Proficiency in MS Office Tools.
- Good communication and analytical skills.
- Expertise in technical writing and presentation.
- Experience in Documentation Review.
- Good negotiation skills and meeting management skills.
- A team player and able to coordinate complex tasks.
- Result-oriented and user-oriented focused.
- Flexible with a proactive approach to work.

**_The following skills and experience would be highly desirable:_**
- Knowledge of the Copernicus Space Component Data Access (CSCDA) context.
- Project/Service Management expertise.
- Knowledge of the Earth Science research community.
- Experience in system engineering and/or EO data processing
- Experience with OGC (Open Geospatial Consortium Standard).
- Experience with INSPIRE (Geo Portal).

About The Company
**Why should you join Serco ?**

At Serco not only is the nature of the work we do important, everyone has an important role to play.
- Meaningful and vital work_ - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
- A world of opportunity_ - You’ll be wholeheartedly supported with development and career progression
- Great people_ - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

**What we offer**
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

**_Important:_**
- Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law._
- Applicants are reminded that they will be requested to produce such documentation during the recruitment process._
- Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization._

**_D

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